ServiceNow Auto Discovery

ErikB2259895590
Tera Contributor

Two questions: 

 Model question around -A versus -E on Catalyst devices with Discovery stripping those end modifiers causing maintenance/support issues?  An example would be a Cisco C9300-48U-E being remodeled to Cisco C9300-48U by Discovery.  

 

Does ServiceNow Auto Discovery, while running patterns, search the entirety of the cmdb_ci_* and all extended tables? Or does it start lower in the hierarchy, i.e. cmdb_ci_net_gear, or cmdb_ci_server, plus extended tables?  An example would be Discovery determines that a Cisco C9300-48U is an IP Switch by OID so it starts at the cmdb_ci_net_gear table to search the S/N?

 

Additionally the HAM Office Hours the 3rd Wednesday of every month is super helpful for us as users of the ServiceNow platform.  Any chance a Discovery "office hours" could be started up?  I guess that is three questions...

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