Event Management Maintenance rule

[Ak8977]

I created an event with 'x' node. I placed that node in the affected CI list of a change.
Whenever the alerts triggers the  task was also created for that.

But there is a maintenance rule called "CI in the change window" which stops creating of task.
Can anyone let me know why it was creating the tasks even the was placed in a change request

[Niklas Peterson]

Hi,

What kind of tasks are you referring to? The mainenance rule will excluded the alerts from impact calculation.

Regards,

Niklas  

[Roopa Kothapall]

The OOTB maintenance rule will not check for affected CI's from the change request. You have to create a new maintenance rule where it will check for affected CI's.

[Prassadh_P]

Hello Roopa.. I am working on the Maintenace rules logic to apply MM if a user raises a Change with affected CI's . I have tried the above steps in the screenshot and selected the CIs Affected[task_ci] table but I am not able to see all the below fileds to choose the filter condition .. I can only see the type but not task.type or task.state.. could you please help me on this .how to create a MM rule to fetch the records from the change window affected CI's and based on the planned start time and Planned end time  and apply MM on the eventmangement Alerts