ServiceNow Discovery Getting Stuck in the “Identifying” Phase

[amarkhade]

Hi everyone,
I’m running Discovery for the first time on a new ServiceNow instance, and I’m running into an issue where the process gets stuck at the Identification phase.

In the Discovery log I consistently see the message:
“Classified, now Identifying”
…but it never moves forward from there.

Has anyone encountered this before or can suggest what I should check?
So far, I’ve verified the MID Server is up and validated, and credentials are configured, but the scan still doesn’t progress beyond the Identification step.

Any guidance or troubleshooting steps would be really appreciated.
Thanks!

[Sarthak Kashyap]

Hi @amarkhade ,

Please check below link 

https://www.servicenow.com/community/itom-forum/cim-classify-error-classified-couldn-t-identify/m-p/...

Please mark my answer correct and helpful if this works for you

Thanks and Regards,

Sarthak

[amarkhade]

Hi @Sarthak Kashyap,

Thank you for your reply, but this step did not work as I am trying to discover a Windows server.

Thanks,
Amar

[Harish Bainsla]

Hi @amarkhade  What you get in Ecc Queue 

[amarkhade]

Hi @Harish Bainsla,

In the ECC queue, the classified input credential is getting validated, and the credential ID is also coming, but it is stuck in the identification stage.