ServiceNow event management integration

[amitkumar32]

Hi Community,

I have script created on my windows host to capture health metric like, CPU, Mem, Process etc.

My requirement is get the metric data into ServiceNow for event creation and Incident management.

Looking for advise on the possible ways to get the metric data into ServiceNow for event and Incident management.

Regards,

Amit

[AndersBGS]

Hi @amitkumar32 

Not sure this is a ServiceNow question that you're asking. ServiceNow have the event management module where endpoint can be generated together with access... So what is your issue... is that in ServiceNow or is it because you don't have an external monitoring tool that can push events to ServiceNow based monitoring?

[amitkumar32]

Hi @AndersBGS, Thanks for your response. I am looking the possible ways to integrate the script output with ServiceNow for event management. For example, the script we can shoot the output email to ServiceNow to create the Event and accordingly Incident. 

Is there any other way to achieve this requirement ?

[AndersBGS]

Hi @amitkumar32 

That is based on if you have a monitoring tool or just the script. If you just have the script, then you need to parse it to the event management application by e.g. a rest message.