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Help needed on connection suggestion in Service Mappings

Hello team,I can see the application fingerprints, but it does not show connection suggestions for service mappings.The connection suggestion table itself has no records.Please help me with thisHow can we get the list of records in connection suggest...

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Preetha K by Tera Contributor
  • 1346 Views
  • 3 replies
  • 0 helpfuls

Alert Correlation Rule

Hi,When we correlate the alerts, is there a way to bring all the CIs information that has been correlated into the description of the parent incident. Thanks,Shaziya

ServiceNow Integrations & CMDB

I’ve been working and studying ServiceNow for years and I’m not satisfied with what I’ve learnt from ServiceNow or with the last of real life expertise for integrations and CMDB building. I'm looking for someone who can show me how this is done. 

Philip Owen by Tera Contributor
  • 388 Views
  • 2 replies
  • 0 helpfuls

How to remove a field from additional Information in an event

We are trying Ci binding. So we are trying to use name in the additional information to bind CI. However Correlation Id is causing an error.Following fields are there in additional Info in the event - 1. Url 2. Correlation id 3. Name I want to remove...

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NCS1 by Tera Contributor
  • 654 Views
  • 5 replies
  • 0 helpfuls

Discovery of vCenter fails

Hi,We are doing POC of Discovery and when trying to do a vCenter discovery it only manages to create the vCenter CI: Hovering the cursor over 'Details' under 'Issues' says "No credentials found for types SSH Password, SSH Private...". And under the D...

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klautrup by Kilo Expert
  • 3241 Views
  • 8 replies
  • 1 helpfuls

Configuration Item List is To Long

When in a list view of Incidents and needing to update the config_item field of the incident, often because it is empty, hitting the search button returns ever CI in the CMDB. How do I limit this to principal CIs? 

Lansweeper versus ServiceNow Comparison

Hello, My organization is assessing which will be best for IT Asset Management (Lansweeper or ServiceNow ). We currently are using ITOM Visibility (Discovery) to populate our CMDB. Does anyone have experience with Lansweeper? If yes, what are the pro...

cynlink1 by Tera Expert
  • 1782 Views
  • 4 replies
  • 5 helpfuls

Server duplicates

hey, there is an issue going on and i'm unable to figure out the things. The issue is there are CI's which have duplicates by name but contains different serial number. Now these are azure servers which change(update) there serial number when the ser...

weenie by Tera Contributor
  • 414 Views
  • 5 replies
  • 0 helpfuls