Hello community,I'm trying to install ACC. I've tried to follow the documentation and this wonderful articlehttps://www.servicenow.com/community/itom-articles/discovery-with-agent-client-collector-step-by-step-configuration/ta-p/2324008I've managed t...
Hi,Hope you are doing good. Recently, we added several IP addresses to the Global IP Exclusion list to prevent them from being discovered during our Discovery Schedules. However, despite this, the IP addresses included in the Global IP Exclusion list...
Hello, We are in the process of evaluating tools to replace our domain level monitoring tools, and I want to confirm if ServiceNow ITOM is a candidate to replace our existing toolset using the agent client collectors and ITOM Enterprise with AI Ops. ...
We have a hardware table where we have made 'Serial Number' as unique so that no 2 records have same serial number.But for old records we have multiple Hardware records which have same Serial Number. Is there any way so that users can select the Hard...
We have successfully deployed ACC to all our windows boxes using inTune. We are trying to deploy to all the Macs, but no luck. Has anyone used JAMF to deploy ACC to Macs that can assist? We have several hundred to send to and would like to push o...
I'm trying to solve an issue. We've replaced workstation with discovery in favor of the SCCM integration and running into some issues in cases where machines are NOT being updated because of the time conversion/difference. lastHWscan is the value i...
We are currently not going to use interactions. I was able to hide it in the menu in the Standard UI by setting the menu to admin only. However I cannot figure out how to hide it from the list in SOW. Where do I find the config to hide interactions? ...
Hello everyone,I’m reaching out for help regarding the WebSphere discovery that I’ve just implemented. I’m currently encountering a few difficulties and would appreciate any guidance on the following points:WebSphere Clusters: I’ve successfully disco...
After Upgrade washingtondc to xanadu in non production instance then MID Server down and i have 2 unresolved issue Issue:------1.MID Server failed to upgrade2.User mid_acc_rdev associated with down MID Server: 17... No login attempts within reportin...
Hi All, I wanted to use "Advanced mapping using script" for event field mapping. can any one provide me any script for same. I am not able to figure out how to choose source and target field. Actually we are getting lots of data in our additional inf...
In Servicenow test newly configured the mid server then start the server but most of field are empty how to resovle ?
After Clone prod to dev that MID Server logged "mid_acc_rdev" user was not in user table. So i was create the user same as user id "mid_acc_rdev" , add the mid server role and reset the password same as config.xml file and Restart the server and vali...
My requirement is to prevent "Request was opened" notification to trigger for a particular catalog item.I have a variable on the catalog item called add user. If user select "remove" from add user variable, the notification should not triggered. Bel...
Hi, I have a requirement to replace "_" with "-" in the pattern with the name field. Is this achievable ? Please guide. Thanks!
I'm trying to use the default maintenance rules in ServiceNow. From what I understand, CIs that are in maintenance or under a change request are automatically added to the em_impact_maint_ci table. However, I noticed that alerts created for these CIs...
