Does Aws cloud discovery create CI’s in the server table?
Hi, we are getting aws hosted servers in the vm instances but not in the server table. Is it possible to create records in the server table?
Forum Posts
Storage HBAs class CIs
Hi Team, We could see many CIs in Storage HBAs class with same display name, Can some one help what kind of CIs these are and what data they contain. ThanksRoopa
UI Action (List Choice)-Run script on Client and Server
Hello All, Greetings... I have created a custom List choice UI action(approve) to approve a list of time cards at one go, before that it should pop a window asking for confirmation (same as we see when try to delete on list). I tried running the UI ...
Resolved! Help with regex in Event Rule from Email subject
Hi, We have integrated SAP Cloud Alerts with Service Now and this was implemented via email methodology. We have written regex in event rule to extract Resource and Metric Name from email subject value. Please find the below example of Email Subject ...
ITAM create new Hardware Asset
In developer Instance, Can we use Form builder for creating a new Model in Asset Workspace.I am not able to see any model or categories. Can anyone help me to add categories and how to create a hardware asset. Any youtube video could be helpful.
Alert Management Rule not executing..!!
Hi Experts,I am testing event management by creating events from postman, after creating event, Event rule is executing and alert is generating but Alert management rule not executing and sub flow attached with this also not executing But I can see...
How would a renewed TLS Certificate (if original was imported via Bulk Upload) get added to CMDB?
If we added certificates to the Unique Certificate table (cmdb_ci_certificate) via Bulk Upload, and want to renew a certificate, how do we get the new certificate added to the Unique Certificate table?(Similar for requesting a NEW certificate - manua...
CMDB
Can anyone help me on this please with respect to CMDB. Requires additional information on real-time industry metrics or performance data that shows the impact of implementing a CMDB. For egg: Improved Incident Resolution Time: Studies and industry r...
Discovery Issue-"Exception occurred while executing operation Cloud REST - add response to context."
Hi All, I am facing some error while runniing discovery below is the error kindly help to fix.**************************************************************************************************************** Exception occurred while executing operatio...
Resolved! Discovery: Complex Network - Discovery Range Sets
Hey guys, I found an older post outlining best practices for setting up discovery schedules. Its from 2017 (https://www.servicenow.com/community/itom-blog/best-practices-for-setting-up-discovery-schedules/ba-p/2270853#:~:text=Utilize%20Range%20Sets&t...
Resolved! MIDserver with Self-hosted instance
Hi All, Our customer planning to use self-hosted instance because of security policy. As I know, MID server has to open outbound connection to https://install.service-now.comhttps://servicenow-instancehttp://oscp.entrust.net Can't make outbound conne...
Remove large amount of duplicate CI's
Hello friends, I come across one question in one of the meeting. If there are large amount of duplicates in CI class (>25000). What will be my approach to remove / remediate these duplicates ? Please suggest a best approach for this. Thanks,Asmi
Mid Tier Installation
I am unable to install mid tier on my windows 12 vm getting an error that it requires windows 12 or higher. Which iso can I use to install mid tier on my wm?
Classifier is running once for each running process generating multiple CIs
Greetings experts. I'm trying to write a custom classifier (and pattern, but that's not the issue) for the Caché database engine. The issue is that RDBMS seems to have many running "cache.exe" processes on the servers it's installed on. If I look for...
Does Discovery change the status of a CI from absent status to install
Hi All,I encountered an issue with a network device that was marked as "absent." After resolving the underlying problem preventing it from being discovered, I reran the discovery job, but the status hasn’t reverted to "install."Has anyone experienced...
