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Choice list with multiple dependent values?

This has had me stumped for a while and I'm hoping someone can help.  I have a Symptoms dropdown list that I'm trying to make dependent on the Incident Category. Any one symptom may need to appear in the list for several categories, which is where I'...

Jake Berkes by Tera Expert
  • 22543 Views
  • 10 replies
  • 13 helpfuls

Resolved! circuit data

there is an ask to communication/circuit data to be populated into the cmdb.    Does servicenow discovery have the ability to discover cirucit data, if so, is there a plugin that may need to be activiated, if so what is the name of plugin or will thi...

Lupe by Tera Contributor
  • 2394 Views
  • 8 replies
  • 4 helpfuls

Flagging Servers Deployed via Automation

We've been seeing a steady increase of new servers being deployed onto our infrastructure via Azure Pipelines (using Terreform, Ansible, etc.). We're trying to find a way for the pipeline team to 'mark' these servers so when discovery picks them up, ...

Prerequisites for Splunk to ServiceNow Integration

Hello all, Can anyone please let me know what ports to be opened for Splunk to ServiceNow Integration. Also, if selected Oauth Authentication mode in Splunk, what will be steps to provide the OAuth details from Servicenow for configuring it in Splunk...

PRTG integration with eventmangment

Hello Team, We have a requirement of PRTG integration with servicenow event management . we have configured the passhash and username in basic auth credentilas, but when we are doing the test connector we are getting below error. We have tried with A...

shital6 by Tera Contributor
  • 1228 Views
  • 4 replies
  • 0 helpfuls

Pattern Exploring SSIS Failed

Hi Any recommendation on how to fix this issue "Identification Engine: Discovery status is FAILURE, Identification sections in pattern failed; section: for SSIS EP, error: Match step predicate is not matched, Failed Conditions(s) [($[registry[1].inst...

Fredo by Tera Contributor
  • 525 Views
  • 1 replies
  • 0 helpfuls

PRTG - Event Mgmt Connector Instance Error

Hi everyone, This is my first post on the community, looking for guidance and assistance. I have a Personal Development Instance where I'm trying to configure an Event Mgmt Connector using PRTG v2 API but I'm getting the following error when testing ...

Discovery error - Cannot read property "mainCiType" from null

I get multiple entries of the following error message in Discovery for a configuration item schedule generated from a cloud resource schedule: Error in Horizontal Discovery Sensor for Horizontal Pattern: Failed to update IP on the CI, TypeError: Cann...

MMGF by Tera Contributor
  • 489 Views
  • 1 replies
  • 0 helpfuls