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‎09-17-2024 11:23 AM
We are facing the issue with ServiceNow PagerDuty Integration after Washington DC Upgrade. Any incident creation or update from PagerDuty is not showing up in ServiceNow. or I have validated everything, cleanup the webhooks, created new webhooks however I still don't see any webhook import record being created in ServiceNow when I am triggering the incident in PagerDuty. When I try to test the webhook, it goes into disabled state after some time which means ServiceNow is not accepting the payload request from PagerDuty.
On the other hand, It is working fine from ServiceNow to PagerDuty and all the updates are being synced.
Solved! Go to Solution.
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‎09-18-2024 11:25 AM
This issue has been resolved. It was caused due to the authentication issue in the webhook.
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‎09-18-2024 11:25 AM
This issue has been resolved. It was caused due to the authentication issue in the webhook.