ServiceNow PagerDuty Integration Webhooks

Sam_SN
Tera Contributor

We are facing the issue with ServiceNow PagerDuty Integration after Washington DC Upgrade. Any incident creation or update from PagerDuty is not showing up in ServiceNow. or I have validated everything, cleanup the webhooks, created new webhooks however I still don't see any webhook import record being created in ServiceNow when I am triggering the incident in PagerDuty. When I try to test the webhook, it goes into disabled state after some time which means ServiceNow is not accepting the payload request from PagerDuty.

On the other hand, It is working fine from ServiceNow to PagerDuty and all the updates are being synced.

1 ACCEPTED SOLUTION

Sam_SN
Tera Contributor

This issue has been resolved. It was caused due to the authentication issue in the webhook. 

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1 REPLY 1

Sam_SN
Tera Contributor

This issue has been resolved. It was caused due to the authentication issue in the webhook.