Servicenow SCCM Job for software last used

Jomon Mathew
Tera Contributor

‎01-03-2025 05:24 AM

We are trying to import software data for sccm 2019 . But when the scheduled data import executes for software last used the mid server field in software last used data source is cleared by the import user and import is not running. What is the solution for this?

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Prabu Velayutha
Mega Sage
Mega Sage

‎01-03-2025 05:57 AM

Hi @Jomon Mathew 

 

SCCM Last Used Data Source SQL queries are build based on Software Asset Management(SAMP) Reclamation Rules, this query is dynamically build based on the the s/w executables for the software products for which reclamation rules are available. May be what I'm referring may not be directly relating to the MID server issue that you have reported but missing reclamation rule could be a probable cause. Request you to verify the reclaim rules are create. Also refer the below KB article regarding SAMP data sources.

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1096069 

 

Product document for adding reclamation rules: https://www.servicenow.com/docs/bundle/xanadu-it-asset-management/page/product/software-asset-manage...l

 

Kindly give a kudo and accept solution if this above response helped you. Also feel free to post if you have more questions.  

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