My goal is to pull the ifAlias value from the Cisco switchports as follows.
- If a specific value is contained within ifAlias
- then extract a specific value from ifAlias
- use that value to pull the sys_id from the company table
- use the sys_id to populate the company field on the switchport table
Since I don't want to edit the existing pattern, I'm using an extension.
The first issue I ran into was finding which OID to use, which I resolved. I'm currently able to see the ifAlias value using a SNMP Query and tabular variable. It shows the ifAlias and insatnceID values.
I then went to store that value in the existing $switchportsTable which is created by the OOB Network Switch discovery pattern. When trying this I keep receiving a "contains rows of an unsupported type" error. "Test failed: "ifXEntry[*].ifAlias" contains rows of an unsupported type"
Now I'm looking for some recommendations where to go from here.
1) what is causing the "unsupported type" error I'm receiving
2) how should I resolve this and should I store it in a different table or variable?
3) I assume I'll have to use a pre sensor script (see referenced articles below)
4) any other recommendations/best practices are welcome!
Thanks!
Using Pre/Post Processing Scripts to handle refere... - Page 3 - ServiceNow Community
Patterns Pre Post Scripts - Purpose and Usecases - ServiceNow Community
