SMS not working even though it says it processed

[kristinacree]

I am currently trying to get SMS on notifications working but running into some problems. I created a notification, added some information to the SMS Alternate field. I am in the group that should be receiving the message. I updated my notification settings, added both my cells (personal - AT&T and work - Verizon). I set up that the newly created notification would go to my email, personal, work and push notifications via my system settings - notifications - that specific notification. I created a defect, the table I have the notification on, and I receive the Email and Push notification, but neither SMS came through. I updated my settings to only go through for my cell phones and tested it again. I still never received the SMS. Is there anything else I should be looking at to narrow down why this isn't working?

[Michael Fry1]

It looks like the SMS notifications are going out. Maybe try sending to one phone, vs the two phones to see if recipients only accepts one.

[kristinacree]

Same results. It says it Processed, only sent it to one cell, my work, and I never received it. 

[Michael Fry1]

Are you sure your phone isn't blocking them coming from SN? On iPhone there is Message Filtering: Filter unKnown Senders for example.

[kristinacree]

I confirmed my iPhone doesn't have that enabled. So anyone should be able to text me. Other phone is a google pixel and confirmed no blocking enabled on that one either. 

[Michael Fry1]

I was testing this out in my system. It appears that it doesn't work if you have E164 formatting on the phone number. So +1 then the number is not sending. So in the email log, i removed the +1, confirmed there was something in the Body field and clicked Resend - then I received the message.