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Resolved! Not able to install MID-server on Windows 10 computer.

Hi,   I'm trying to install mid-server on my home computer (WIndows 10) from my PDI (San Diego) but getting the following error message when trying to open the installer:     I have tried to manually install but can't find the installer.bat file ref...

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Community Alums by Community Alums  
  • 4589 Views
  • 9 replies
  • 2 helpfuls

Resolved! Error : Multiple dependent relation items

Dear All,  Hope you all are keeping well.  I have a query with regards to discovery. When the device is discovered, I am able to classify but I am not able to identify the device with the CMDB CI name. However when I check the discovery log, I get th...

Nilanjan1 by Mega Sage
  • 3186 Views
  • 6 replies
  • 0 helpfuls

Discovery schedule is not discovering all the Servers

When we run discovery schedule for IPs/IP subnet we are getting below errorTerminated the probe because the max timeout was exceeded: 600 seconds.Only 20% of servers from the schedule will get updated rest all will be terminated with the errorBut if ...

Ankith K U by Tera Contributor
  • 2216 Views
  • 11 replies
  • 2 helpfuls

Credential - Azure Subscription

I am trying to discovery CIs on the Azure Cloud, I follow these steps: 1 - On Azure, I created a application with the role Reader. 2 - On ServiceNow, I created a new credential as "Azure Service Principal". 3 - When click on "Discovery Subscritions" ...

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Discovery Pattern

Hi Experts, I am using Snmp query to fetch the data from the MIB, When i get the data i am receiving the data in the table form. So i used table instead of scalar to get the data. How can i populate the data in the cmdb_ci_storage_server table in a p...

Resolved! Tag-Based Service Mapping - Traversal Rules

Context:I have a Dependency Map for this ECS Service. Question: How can I use Traversal Rules to show a direct relationship between ECS Service and Cloud Load Balancer? This means I want to remove AWS Datacenter and Availability Zone from the service...

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BenzChua31 by Tera Contributor
  • 3000 Views
  • 1 replies
  • 2 helpfuls

Resolved! CI Reconciliation rules for manual entry

I'm trying to use CI reconciliation rules to prevent users from manually updating a field that ServiceNow Discovery has set with a value. Mostly, I'm trying to understand how this works so that we can implement it for actual business cases, but take ...

Resolved! Duplicate Network adapters for servers

If I go to the identification rules for network adapter class, "name" and "MAC address" are used together for identification. We have a manually entered network adapter with a name and a MAC address, however, Discovery is creating a new record with t...

Miguel Lara by Tera Contributor
  • 4553 Views
  • 10 replies
  • 3 helpfuls

Add tags to incident from Rest Api

Is there any way of adding a tag to an incident using the rest api? i have tried using the incident, label and label_entry table, and i can not seem to get it to work.I've tried the sys_tags field in the incident table to no success.same goes for try...

nordtorp95 by Kilo Contributor
  • 5745 Views
  • 7 replies
  • 3 helpfuls

Discovery schedules are getting canceled after max time

Hi,I am have issues with scheduled discoveries getting canceled with information message: "Canceling discovery because max run time window has been exceeded".Not all discoveries are happening like this, but still have to resolve it. Any suggestions a...

venkat101 by Tera Guru
  • 1218 Views
  • 3 replies
  • 3 helpfuls

Resolved! max number of IPs a discovery schedule can contain?

I had a schedule that was running fine until last weekend (SanDiego) but is getting Cancelled after we upgraded to Utah. now the same schedule that was running without issues everyday is throwing an error "schedule can only contain 1048576 Ips but sc...