Hello, We are using Discovery. Our CMDB health score was low due to huge count of Stale CI , which is Software Package (cmdb_ci_spkg). On this table, 'first discovered' and 'most recent discovered' is empty. Also I am not able to find this class in t...
Hello, I have the SolarWinds Service Graph Connector configured in my environment but it isn't pulling in the Serial Number for any of the devices. The HardwareSerialNumber field on the staging table shows up empty. I would like to understand if this...
I have added the Assignment Group field to the Alert form and done some modifications to the Script Include so that it should use the Assignment Group on the Alert record when it's creating an incident record and assign the INC to the same group as t...
https://docs.servicenow.com/ja-JP/bundle/sandiego-it-operations-management/page/product/discovery/concept/c-UsingPatternsForHorizontalDiscovery.html#pattern-orchestrator I saw the documentation about the orchestrator input,"Use the 'CI Type' field t...
Hi,I created a service map by Tag-based method. The map looks almost correct except for there are few connections that should be deleted. For example, the connection between Node-A and Node-B in my screenshot doesn't make much sense and I am trying t...
I have events coming in continuously with almost same duration (lets say 2mins) between consecutive events. The events have same message key. I want to understand how the event rule threshold works and how many alerts get generated in a day for the c...
After recent upgrade to tokyo we are facing issue with one of our MID servers.The MID server is UP and running but It shows 1 unresolved issue "An unexpected error occurred: Command: 57c325e5-ef05-4842-b13a-2b5c79612c1a with id: enforcePerms "C:\Serv...
We are facing issue in Cloud Discovery for AWS with ServiceNow. 1. Created AWS Master accounts and credentials with secret key provided by AWS team 2. Created Service accounts and did discover datacenter and all the datacenter and sub accounts are ...
Possibly brain-fog, but I can't figure out how to parse a comma-delimited string variable value into multiple variables in a Service Mapping Pattern I'm writing. Here's what I mean: I have a variable that contains a,b,c,d,e,f,g but I don't know how m...
Hi All, We are converting from LDAP to LDAPs. Please answer my below queries.1. I want to enable the port 636, what should be the source and destination IP addresses? In my view, the source is where LDAP is installed and the destination is where AD i...
Hi to the community, I've one question regarding the PaaS Resources within the ITOM licensing. We're using Azure as main cloud plattform, and I'd need to count all PaaS Resources, to get an rought overview of all subscription units (SU).Is there some...
Hi All, In the Change Workflow for a particular group i need to calculate the % approvals.If the % of Approvals greater than 50% then only it is supposed to be Approved.For this wrote a code and its working fine but i gave that in "APPROVAL USER ACT...
We have started using Event Management and its been a really long time for me and I'm getting the following and people are asking if it can be prevented and I cannot find anything that indicates I can change it. We have an Event rule for solarwinds...
Hello Everyone, I am trying to populate a field in Table A with a value from Table B (temp table) using a related column (similar to joins) in the Discovery pattern extension section. Any thoughts on how this can be done? The Discovery pattern that i...
I am configuring a new REST API integration into the Events table. Is this the correct URL for my endpoint:https://myinstance.service-now.com/api/now/table/em_event?Also what roles do I need to give to the RESt API that I create for the third party...
