Some Printers classifying as IP Routers?

[Paul125]

Hello, we are discovery more than 2000 printers in our environment. We recently came across an issue where some(50+) printers being discovered as IP router. We are keep on changing them back to Printers but discovery still modifying the class to IP Routers. I thought it's something to do with OIDs but when I check the OID in the input I don't any sysObjectID returned from the devices that has this issue. Below is the example. Does anyone has the same issue? Please let me know. Thanks!

OID returned:

OID not returned:

[doug_schulze]

If you have no sysOid but get sysDescr then in the printer classifier put in a criteria, sysDescr contains Xerox

[Paul125]

Thanks Doug, that make sense.

[Paul125]

Doug, I tried this approach but It didn't help. I also tried increasing 'Request timeout', Established session timeout on the SNMP-Classify probe but still OID missing in the xml. We run our schedules nightly, this is happening when we run in bulk. When I try this in the working ours, then it works just fine. Please let me know if you have any other suggestions. Thanks!

[doug_schulze]

paul,  open an incident with support with this info and email me the incident number. Ill jump on and take a look

[Paul125]

Thanks for the reply Doug. If I add sysDescr does not contain 'Xerox' to the router classification, what it will classified as after? A Printer? Thanks!