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OOB operational status for Virtual machine instance class

Can someone point me to the documentation that states how Operational Status is driven on the Virtual Machine instance class (OOTB)?     We have VMs with State = Terminated and the Operational Status is showing as Operational for most and Non-operati...

B_30 by Kilo Contributor
  • 1818 Views
  • 6 replies
  • 1 helpfuls

Resolved! Differences

What is the difference between alert clustering tags and alert clustering definitionand log analytics , rule based , automated , CMDB and text base alert group with example.

Resolved! How to create custom cloud discovery

Hi all, We have requirement to enable cmdb integration with Cloud that is currently not support by ServiceNow OOTB pattern. I am trying to setup custom 'cloud resource' discovery pattern without luck. I am not able to figure out how to tigger the clo...

ITOM visibility usage

Hi,I would like to know what the reasons for ITOM Visibility usage could be to drop off after an upgrade to Washington DC.

bushra_k by Tera Contributor
  • 1636 Views
  • 4 replies
  • 1 helpfuls

Discovery Schedule / Pattern Separation Best Practices?

Just curious how others are / would handle the following situation.  In our environment when we initially set up Discovery our Network team asked that we create targeted scans for hitting our F5 Load Balancer(s), that were separate from our larger Di...

Install Script for ARM64 MID Server on Washington DC (Ubuntu)

Hi all,The attached Bash script installs a Washington DC MID Server on ARM64 Ubuntu.This may be useful for you if you virtualize Ubuntu on Apple Silicon, for example.It asks for User Input  - Either an existing Config.xml file location , or Instance ...

lewismac by Giga Guru
  • 698 Views
  • 2 replies
  • 2 helpfuls

Certificate and Inventory Management question - DigiCert, AWS

We have followed ServiceNow docs and configured credentials, discovery schedule for DigiCert. But when run the discovery, still getting this error. And not discovering certificates. Mid server is working, and verified the parameters. Is there anythin...

p_n by Tera Guru
  • 667 Views
  • 10 replies
  • 0 helpfuls

Active, couldn't classify: No WMI connec

I am trying to discover one windows server. The credentials are getting validated. It's domain user and it is working for other windows server. I have verified that upon login I can run the WIM queries on the server. I am getting below error kindly s...

pratiksha5 by Mega Sage
  • 838 Views
  • 5 replies
  • 0 helpfuls

Mid server version is not matching to Instance Version

Hi All, My Non Prod Instance(Lower Instance) mid server is down due to Mid server version is not matching to Instance version .Instance Version - Vancouver Patch 9Mid server Version  - vancouver Patch 8 could you help me to upgrade Mid server version...

Hardware product model not updating through discovery

Hi We are also facing a issue in our instance. Issue is that the discovery process creates "product models"(cmdb_ci_hardware_model) and it doesn't update it later so the CI / Assets are not updated properly. There is a case where for a Hardware Model...

Matrix by Tera Contributor
  • 554 Views
  • 1 replies
  • 0 helpfuls