Hi All,I need help with a client requirements. The request is to create a cloud catalog item with the following sections with variables, general info, provision and others and upon submitting the form it goes through series of approvals and once done...
Hi All I am facing some issue with agent client collector. Agents are deployed and are visible into "sn_agent_cmdb_ci_agent" table but below are the points I observed on which I need help. What could be reason and How can we correct it.1. Why differe...
Hello All, I have observed that all ElastiCache instances and not RDS database instances are not getting updated although Cloud related discovery schedules are running updating other cloud resources. I have cross checked with AWS team and found that ...
Can anyone give me insights and pre-requisites of Vnets discovery ?
Hi, The Windows cluster node table is creating duplicates starting Nov 2023 (coinciding with the organization's instance upgrade to Tokyo). Not sure, if this has to do with the upgrade activity, but highly likely that is the case.There is a related a...
Hello CommunityIn my instance I got the errors as Failed Exploring CI Pattern, Pattern name: SSRS, Process ID: 2432, To Check Pattern Log Press Here2024-06-24 23:02:20: Identification Engine: Discovery status is FAILURE, Identification sections in pa...
Why is an incident being created for a certificate that has renewal tracking set to "Do not create renewal tasks"? Additionally, the created incident does not appear under the related records. Has anyone else encountered this issue? If so, please let...
Hi, i am currently able to get all the required intune device information from the managedDevices GET API, however, i am unable to get the IP address of these devices with this API. Does anyone know how to solve this problem without using the service...
Hi Everyone I am trying to run Discovery and I am getting some log messages saying, "No credential found for types [SSH Password,SSH Private Key]". My server that is set up for Discovery detection only has a .pem key right now. When I go into Discov...
Hello , We are trying to understand how we can upgrade the ACC agents.If you have script please share it with us , with instructions. Thanks,kranthi.
I have a custom application pattern I created for Top down discovery. Its Active and published. However, when I run Discovery the Generic Application pattern runs instead of my custom application. The discovery pattern logs has no record of the custo...
Hi, I'm trying to create by code (Not with UI) a Mapped Application Service and its Entry Point using a Script-Background. All the records are well inserted in the corresponding tables (cmdb_ci_service_discovered, cmdb_ci_endpoint_http, sa_m2m_servic...
Hi! I am currently trying to setup Certificate discovery using CA query to Digicert. I have followed the instructions on docs and have confirmed with our certificate group that our API key has the correct privileges, however I am still receiving thi...
BackgroundI was in a project for a customer setting up Event Management. One task was to monitor CPU usage for servers so that it didn't go over expected threshold. We created a new filed on the server class called "Monitor threshold CPU" with a defa...
Hi, I am running ServiceNow discovery on my production and sub-prod instances. Both instances have the exact same credential setup. But I can see in my non-production instance any windows server discovery is not working with the error '<User credenti...
