SOW Express List -> Time Range Picker

[TeeKaypA]

Hi,

We use various predefined express list views for our teams. The Time Range Picker always has the value "Last 24 hours". I want to set this value to "All Time" by default for all views. Is that possible?

Thanks

Thomas

[Toff80]

Hi Thomas,

have you find a solution?

I'd like to modify picker to Last 2 hours instead but don't find any suggestion.

Thanks.

Regards.

Giorgio

[TeeKaypA]

Hi Giorgio,

I was in direct contact with ServiceNow. It cannot be configured at the moment. However, it has now been adopted as a requirement and will be made configurable in the future.

BR

Thomas

[Susanna Suchita]

Hi, can anyone please assist me on this express list doubt. Thank you.

We have a Caching Problem with the Express List Views: 

When accessing the Express List View, a large number of incidents are initially visible. However, after applying the time range picker in the Service Operations Workspace Express List View Dashboard and changing the time range picker back, certain incidents disappear from the Express List View dashboard.

This also happens vice versa where a small number of incidents are initially visible. However, after applying the time range picker, a large number of incidents appear in the Express List View dashboard.

For Example: While opening the Express List View at Last 24 hours time: 7 incidents are seen > time changed to Last 12 hours > time changed back to last 24 hours: 14 incidents are seen and this happens in a vice versa manner as well.

Original Post - Queries on Service Operations Workspace - Express ... - ServiceNow Community