How to add the Express list module in Service workspace

[mohanraon]

How to add the Express list module in Service workspace

[Najmuddin Mohd]

Hi @mohanraon ,

Navigate to sys_ux_list_category table to create a Category (Application).
Navigate to sys_ux_list to create the list(Module) and associate it to the Category created and configuration = Default - SOW

Regards,
Najmuddin.

[Sid_Takali]

Hi @mohanraon 

Configuration

This link jumps to the UX List Menu Configuration (sys_ux_list_menu_config) table, which shows the configurations for each Workspace/Experience. Clicking into the experience you're configuring will show a the record with the related lists:

UX List Categories (sys_ux_list_category): The categories that show on your list menu, i.e. Incidents, Problems, Cases, etc. and links to the Configuration property for the list menu component.

UX Lists (sys_ux_list): Lists defined for each category. A list must have a category and you can configure the conditions for the list data, columns, grouping, and other parameters you can set. You'll notice that you cannot configure the component properties for a List component when the page is read only, but many of those properties are exposed in the UX List record for configuration, so you do not need to duplicate the page to set List properties.

[SK Chand Basha]

Hi @mohanraon 

Refer this below video 

https://youtu.be/8VvQZMAS0tE?si=6nKON5CJFXzPKg50

Mark it Helpful and Accept Solution!! If this helps you to understand. 

[Susanna Suchita]

Can anyone please assist me with these concerns I found on Express List views?

Original Post - Queries on Service Operations Workspace - Express ... - ServiceNow Community

1. Can individual members can apply customized filters to the Express list View without impacting the main filters that are already present in Express List View:

We are not able to apply additional filters in the Express List View when the filters in the Express List View Form are dot walked to other table fields (Dot Walking format: em_alert table > incident table > short_description field).

2. To provide access to team members so that they can control the Express List Views without external support

The team members are non admins however, they require access to control the Express List Views, are there any other roles that can be used apart from evt_mgmt_operator and itil?

3. Caching Problem: 

When accessing the Express List View, a large number of incidents are initially visible. However, after applying the time range picker in the Service Operations Workspace Express List View Dashboard and changing the time range picker back, certain incidents disappear from the Express List View dashboard.

This also happens vice versa where a small number of incidents are initially visible. However, after applying the time range picker, a large number of incidents appear in the Express List View dashboard.

For Example: While opening the Express List View at Last 24 hours time: 7 incidents are seen > time changed to Last 12 hours > time changed back to last 24 hours: 14 incidents are seen and this happens in a vice versa manner as well.

4. Can we extract all the columns and data present in the Express List View from Service Operations Workspace? How?

5. While creating an Express List View Field from an Express List View Form, I am not able to dot walk to a certain customized field present in a certain table from the incident record. Is there any other alternative to where I can still use this customized field as an Express View Field.

Dot walking format: em_alert > task > cmdb_ci_business_app > not able to find the customized field.