SOW - Form Configuration

Hariharan_A
Mega Guru

How to configure the incident form inside the Service operations workspace.
I would like to add a few more header section in the incident form which is represented Pictorially.

Hariharan_A_0-1681995136414.png (How it is)

Hariharan_A_1-1681995550990.png (How i want it to be)

 

I want my header section to look like this in the incident form.

Kindly guide me with this problem.

(I have attached SS for a clear image the second SS is how the solution has to be)

 

1 ACCEPTED SOLUTION

Hariharan_A
Mega Guru

I guess I have figured out the solution.
All we need is to get to the ([sys_ux_app_route] - For SOW tab) table. 

Using this additional tabs can be added.

 

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3 REPLIES 3

Brad Tilton
ServiceNow Employee
ServiceNow Employee

I think Service Operations Workspace should already have an overview tab on the incident form. Is that not there in yours? What release are you on?

For the playbook tab, you can take a look at this: https://www.servicenow.com/community/next-experience-articles/adding-a-playbook-record-page-tab-to-a...

Hariharan_A
Mega Guru

I think instance is on San-Diego version @Brad Tilton.
The incident tab does not have an Overview tab is there a sol. for this.

 

Hariharan_A
Mega Guru

I guess I have figured out the solution.
All we need is to get to the ([sys_ux_app_route] - For SOW tab) table. 

Using this additional tabs can be added.