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Hello all,We have a requirement to update Event Management integration so that events should no longer correlate to an existing alert once 7 days have passed since the alert was opened. Instead, a new alert should be created, the previous alert shoul...
Hello Team,We have a requirement to provide a user with access to create and edit service instances in Service Mapping. The challenge is that the UI actions (buttons) on service map page and the Edit Entry Point section are not accessible unless the ...
1. Authentication and Credential StrategyWindows Discovery relies primarily on WMI over DCOM, with RPC and SMB as supporting components.Best practices:Use a dedicated domain service account.Grant the account local administrator privileges on target s...
Hello everyone,Has anyone successfully implemented ServiceNow Discovery for Dell PowerStore systems, specifically PowerStore T‑models (e.g., 1200T)?We’ve reviewed Dell documentation, ServiceNow product docs, and existing community posts, but haven’t ...
So we are trying to switch from WMI to WinRM protocol when performing discovery. The computer I am testing with is able to be discovered via WMI, but WinRM is failing. I have checked everything I know to check:- Service is running- Firewall ports 59...
When i am doing Cloud discovery in Discovery schedule, When i click on Select Datacenters, i am getting below errors, please suggest ThanksSandhya
Alerts are not getting created when events are created using TMF 642 API
Hi Team we are trying to install a mid server in redhat linux machine, and I'm able to download the installer file in the machine, the service seems to be running but there no entry created in servicenow and also we are facing the below issue. BR,Pr...
Hi Experts, We are integrating Jamf data into cmdb_ci_disk using the Service Graph Connector. During ETL, we split disk_model_info into manufacturer, model, and sys_ids via a custom script operation (order 3500, after Cleanse Hardware Model). CMDB ta...
We have a working SCCM connection. I am trying to populate the hard drive serial number into ServiceNow. I can see the value is available in SCCM, but when I try to create a transform map or adjust the robust transform, the serial_number field is not...
Hi I'm trying to create a event rule, In the event I can see the node name in additional information field I want to take the data and put it to Node field, when I drag the data in regex its woring with only one node because when I drag select its ha...
Hi We recently noticed that our AWS ServiceManagementConnector Dashboard does not show any widgets. Can anyone advise on how or where to find these widgets as I have checked in the existing widgets and could not find anything relating to AWS config....
Hello Experts, We have discovered CI in environment Have multiple Data source - SCCM, Solarwinds , ServiceNow, Cloud etc.. 'Discovery Source' was ServiceNow before we had another Data sources. Now since we have other SOurce they have updated the 'Dis...
Hello Team, We have requirement as such that on selecting Group from dropdown (Typeahead single select component), dynamic query "Group = Selected Group" should be passed to data visualization score card. How it should be done? Pleas...
Hello teamWe have a customer requirement to classification for some assets on based on CIA Triad (Confidentiality, Integrity, and Availability)triad combo for Audit.Kindly find the attached Screenshot regarding the requirement.Please provide your rec...
