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Resolved! Can groups be added to a task "watcher list"?

Looking at the table it is a reference to the users table.   Is it possible to change that to users and groups?   I want to leverage groups in the watcher list to send emails when certain incidents get updated.  Thanks,Mike

modonnel by • Mega Contributor
  • 3056 Views
  • 4 replies
  • 1 helpfuls

Virtual Machine in the CMDB

Hi All,  How to Identify the Virtual Machine in the CMDB for Auto discovery.I've created the script to identify Virtual machine for some server.Please help me to color code or identify the all Physical (In green color) and Virtual (Light green Color)...

sprasad123 by • Kilo Explorer
  • 5672 Views
  • 9 replies
  • 0 helpfuls

Custom Probe/Sensor Windows Video Cards

Have a customer that do alot of design work so they needed to track their video adapters so here you go!Note you will need to create a custom table (I extended cmdb_ci) then on that table create a reference field back to cmdb_ci called it 'u_installe...

doug_schulze by • ServiceNow Employee
  • 2462 Views
  • 5 replies
  • 0 helpfuls

Resolved! Advice on Order Guides / Catalog Client Scripts

Hi All  I've created an order guide for our New Starter process, and a catalog client script which auto populates the users department, line manager, site and employee id based on the recipients name.   These then cascade onto the ordered items, and ...

Resolved! Web Services: Non-Admin unable to query "sys_user" table

This is an odd one; it only seems to be possible to query the sys_user table if one is a member of the admin role.  The non-admin I'm testing with has the 'soap' role, and has read + write access to all fields in the sys_user table (confirmed by logg...

MattGlew by • Giga Contributor
  • 2957 Views
  • 7 replies
  • 0 helpfuls

Searching for a Change using an Affected CI

I truly hope I'm missing something obvious here.   In a Change, there is the "Configuration Item" field... that when an item is placed in it - it also populates a row in the "Affected CI" tab of the change.   That's all well and good - and - as long ...

robbfreeman by • Kilo Explorer
  • 3215 Views
  • 2 replies
  • 1 helpfuls

How can I Search for a Change using an Affected CI?

I posted this earlier but without my title as a question.   It garnered over 600 views, so I know people are interested in this topic - but no one left any replies.   So I'm reposting with a title indicating this is really a question.   If you have a...

robbfreeman by • Kilo Explorer
  • 2835 Views
  • 1 replies
  • 1 helpfuls

Resolved! Why "current" doesn't work well in "Default value"?

If I put "javascript:current.sys_id;" in "Default value" field for an dictionary, it doesn't return anything when trying to create a new record… but if I put "typeof current" it does return "object", and "javascript:current.getTableName();" does work...

jamesgo by • Giga Contributor
  • 1769 Views
  • 3 replies
  • 0 helpfuls

"Identified, ignored extra IP" warning in Discovery

Out of 147 IP addresses scheduled only 37 CI's are created and for rest of the IP's getting warning "Identified, ignored extra IP".           In the Discovery log after filtering the CI name, it shows 19 different source Ips. When we open the updated...

pvijaysen by • Giga Contributor
  • 3526 Views
  • 4 replies
  • 0 helpfuls

How to disable remove access to Self-Service

I am trying to create a user account with special permissions which would not allow them to access the Self-Service and Social IT Applications. The account should have only allow access to Create and view their own incidents and requests (no knowledg...

ahammoud by • Tera Guru
  • 4107 Views
  • 3 replies
  • 0 helpfuls

Resolved! ACL Question: <tablename> vs <tablename>.* ???

Hi All,  Sorry if this is a silly question but I have read the wiki and still don't understand the difference between 2 types of ACL rule. What's the difference between <table> and <table>.* when used in an ACL.   My instance seems to have both rules...

howard8 by • Tera Contributor
  • 3337 Views
  • 5 replies
  • 6 helpfuls

Report Date format

Hi,Has anyone got the problem where the date format on reports differ to the global date formal. In the system properties I have the date format set to dd-MM-yyyy but in the reports that we run, the dates are displayed in the US format (MM-dd-yyyy).I...