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Resolved! Unable to connect to ServiceNow ODBC driver

Hi,  I have Crystal Reports 2011 and Windows 7 64 bit.   I installed the 32 ODBC driver for ServiceNow and configured it according to the instructions in the wiki using the 32 bit ODBC administrator.   When I try to connect to the data through Crysta...

jmckay by Kilo Explorer
  • 11594 Views
  • 8 replies
  • 0 helpfuls

Discovery Process Classifiers creating duplicates

While i think i have seen an article on my problem, the past two days of searching have gone in vain...so maybe someone knows and i am looking in the wrong place (points to Doug)...I have a simple process classifier that creates a record on cmdb_ci_a...

Moving data from a Time field to a Decimal field

Hi,  I'm having trouble moving contents of a Time field type into a decimal field type.  Client have so far been using a time field entering HH:MM:SS, but now wants to enter a decimal value.  So 1 Hour 30 minutes would then be 1,5.  Therefor they hav...

alm by Kilo Explorer
  • 1379 Views
  • 1 replies
  • 0 helpfuls

MID server can't retrieve any data

We are upgrading from Berlin to Dublin.   First of all, the test server in question was cloned from the production server before upgrading to Dublin.We stood up a new MID server that shows as being up from our SN test instance Dublin version.   I hav...

ewilks by Giga Expert
  • 6071 Views
  • 5 replies
  • 1 helpfuls

Bringing log entries while testing custom sensors

Hi,I am currently troubleshooting network switch's whose serial number wasn't brought by discovery. It took some investigation but I found the OID table with the desired serial number. (1.3.6.1.2.1.47.1.1.1.1 - entPhysicalSerialNum). I am developing ...

Ankush13 by Kilo Guru
  • 1809 Views
  • 4 replies
  • 0 helpfuls

Resolved! g_form.setValue not working on Variable set

I have the below script set to run on load to automatically set a selectbox, it does not seem to be working, Does anyone know if this will not work on a variable set? I only have two choices available Values 1 and 2      function onLoad() {     //Typ...

Jeffce by Tera Expert
  • 4827 Views
  • 5 replies
  • 0 helpfuls

Resolved! How do I schedule a requested item

Hey Everyone!  Quick question for anyone who has experience with this.  I am trying to automate a checklist for our network security team.I have built a catalog item, created an execution plan that contains all the tasks required, and all of that wor...

TheSonOfMogh by Kilo Contributor
  • 6556 Views
  • 4 replies
  • 3 helpfuls

fields not pulling in data in notification emails

Hi,  I am ammending our approval request notification email to include start and end dates of the change as well as the business service. the first three are puling in the data in the fields but the rest do not, they just display the field name but n...

scottjus82 by Kilo Guru
  • 1447 Views
  • 11 replies
  • 1 helpfuls

Resolved! Get RITM number in worflow

Is there a way RITM number to use in a script during the workflow?     I know its available in the workflow as I can use it in a mail script during the workflow.

Resolved! Set Mandatory Conditions for a List Collector

Is there a way to set a list collector mandatory for different conditions? I am trying to make it mandatory for a list collector to have at least 2 values selected. I need to do this onChange with a Client Script. I am not familiar with how list coll...

How to make Readonly to True/False Field?

Hi,I am trying to make readonly from client script but still it can be edit. Can anybody give idea how we can do that?  I am using.. g_form.setReadonly('<Filed_name>',true);We can make string filed to readonly easily but some difficulties in true/fal...

m_servicenow by Kilo Contributor
  • 3830 Views
  • 8 replies
  • 0 helpfuls

Catalog Item - Variable Time only required

I am new to the ServiceNow community. I have tried to search for an answer to my question, but not found any matches.I am currently building a Service Catalog item, one of the questions relates to whether the action has to be regularly scheduled, if ...

Resolved! Discovery Schedules not finishing

Is anyone else having problems with their discovery schedules not finishing?   I have a total of 3 schedules that I am currently developing for the main corporate network, but two of them never finish - they always have 2-5 that were started but not ...

lileem09 by Kilo Expert
  • 2027 Views
  • 10 replies
  • 0 helpfuls