Subscribed By Related list in CMDB table?

sureas · ‎12-17-2018

Can someone help us to understand how Subscribed by related List work in CMDB tables? We have added users in CMDB tables Subscribed by Related list to trigger notifications? Do we need any other configuration needs to be done to trigger notification if is affected? If possible, Please give us insight on this Subscribed by feature.

Alikutty A · ‎12-17-2018

Hello,

I am not sure about the Subscribed by list, I think it was an old way of doing it. If you want your users to subscribe for CI related notification. You can follow these steps or ask the users to do it.

1) Open a CI and click on the Subscribe link

2) An entry gets automatically added to the Personal notifications of user under his Notification Preferences for Configuration Management

3) A related entry is also added in sys_notif_subscription table. Once this is setup, Users would be notified about any updates on the incident through the CI Affected notification, You will need to ensure that its conditions & contents are updated to set it correctly.

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Aaron Loughran · ‎02-28-2023

Yes, I have the same question...what is the purpose and functionality of the cmdb_subscriber table. I was thinking about using it to keep a record of what users are consuming what CIs, but wanted to get an overall picture of the intended purpose of this table. Thank you!