Is MID server mandatory for Discovery?
Hi,Can there be discovery without a MID server?ThanksWaseem
Forum Posts
Resolved! Create AD Orchestration stripping escape characters?
All, Having an issue with the "Create AD Object" orchestration activity. Specifically, I'm trying to add a Manager to the User object I'm creating. My understanding of PowerShell (which is what the Orchestration Activities use underneath) is that th...
"cmdb_ip_address_dns_name" table showing Duplicate IP address attached to ci's.
HelloWhen i checked DNS name of a CI it have multiple Duplicated IP address Attached to it. Can i know is this normal to exist such duplicated IP address for a DNS name of a server.If it is abnormal can anyone please let me know any way to overcome s...
Service Mapping - knowing how to find configuration information
Many Business Services involve various applications such as Apache, Tomcat, Weblogic, etc. It is hard to know where to find the needed information such as database connection info or other information about connecting to the next item in the busine...
Resolved! External connectivity for MID server
Hi folks,In the documentation, there is a requirement for MID server to connect to install.service-now.comImportant: Ensure that the MID Server can connect to install.service-now.com to download and install updates.Is there a static IP address for th...
Resolved! Can a Tree Picker be enabled for a Custom Table or Field?
I have a client that would like to make a custom table (Conference endpoints) searchable with a Tree Picker. Using the tree_picker attribute on the u_parent field does not seem to work. The u_parent points to itself similar to the location table....
Resolved! Problem Discovering VMware vCenter instances
I'm getting the following error while trying to run Discovery on a vCenter instance:Unable to establish connection to https://x.x.x.x/sdk (where x.x.x.x is, of course, the real IP Address)I can browse the url from IE on the MID Server, but just keep ...
Resolved! Getting Current Record Value from Workflow when type is list collector
Hi, So I am have a form and when they submit the form it creates a record and kicks off my workflow. I have a script where I get the values they entered by current.namei.e. current.first_name will return the name they entered into the form for that f...
Do we need to open port 1433 for MS SQL discovery
Hi All,I am discovering windows servers, Observed that mssql instance is created but not getting other attributes like version, edition, service pack, db catalog etc is not populated.All windows server attributes data fetched successfully without any...
IBM Z/OS Discovery
Has anybody out there attempted to or have been able to discover an IBM Z/OS Mainframe environment? If so, please can you share your experience ?Thanks in advanceAbhi
Resolved! for ServiceMapping, Is the saListCis function documented somewhere?
For ServiceMapping, Is the saListCis function documented somewhere? What other parameters or abilities does it have?Thanks,PG
Resolved! Discovery Issues: best practice or methodology to help to solve issues, do exists something like this?
HelloWe just set up Discovery Schedules and all of needed to work like, IP Ranges, Credentials, MID Servers, etcWe are watching that some devices are not recognized in different networks with different issues. In other words, we have a lot of differe...
Service Mapping finds all services behind Citrix Netscaler load balancer.
Trying to map a basic service behind a Citrix Netscaler load balancer, and instead of the reverse proxy server VIP that I was expecting to find, I get 70+ VIPs and services. There is nothing obvious in the mapping logs. I was able to discover the ins...
Resolved! objectGUID returns 'System.Byte[]' when using Query AD activity
I am needing to update a user record that was created outside of the LDAP import with its objectGUID value as that is what our LDAP import uses to coalesce on.I am using the Query AD orchestration activity and returning the proper user data.But in th...
Resolved! Auto populate a phone number field from sys_user table to incident form
Hi There,When an incident (Report something broken) is submitted on the ESS_Portal, the user's call back number is not populated. This is populated if the Incident is put in the back end "Service Desk" side. We need it to be consistent.We do not have...
