Hi all, 1.I have the requirement to add gmail or any mail as a pop3 server in servicenow. if it is not possible 2.when anyone sends email to <instance@servicenow.com>, it should be redirected to my email. Please assist me in doing this! Thanks, Arj...
Hi All, we have recently setup discovery and while discovering some Linux servers we are getting the below error Some of the Linux servers the discovery is working properly and the CI is created. I am relatively new to discovery and any pointers reg...
Hello, we have ton of software discovery models that are no longer useful. We don't want to create any Software models for something that is no longer in our environment. We are trying to get rid off these discovery models. Can I simply delete them? ...
Is there a way to have a group have the ability to escalate a Service Request? Here is what the business is asking of me; Would like our Level 1 & Level 2 teams to have the ability to receive a call from someone about a request that has already ...
Hello, we are on Kingston Patch 9. We have an issue with MID server upgrade which unable to upgrade from patch 6 to patch 9. We have 3 mids installed on the same box 2 of them upgraded correctly but one mid has issue upgrading to patch 9. I tried res...
I'm looking for a way to view all software/applications found during Discovery. The thing is that I also want to see OS in this table, but ServiceNow Discovery does not store that in neither cmdb_ci_app table nor cmdb_ci_spkg table. Is there a way to...
From Script include - We are triggering a output ECC queue which calls MID server Jar and get the response in input ECC queue.While reading input ECC queue response XML – we observed that its not synchronous. Means sometime even input response is not...
Hello, we are discovery more than 2000 printers in our environment. We recently came across an issue where some(50+) printers being discovered as IP router. We are keep on changing them back to Printers but discovery still modifying the class to IP R...
Hi All, Sorry if the question is obvious, I'm still learning about service now - event management. On our instance, we have 2 CIs with exact same name (one is capital, one is lowercase) but one is Retired. I'm trying to bind event to the active CI no...
Working on network switch discovery. The plan is to run an external script to do some ping sweeps and other actions in order to make sure the mac and arp tables are current. Once that script is done doing it's thing, I want it to start an on-...
What is the recommendation for Dev/Test/Prod environments with the CMDB? Do people generally create a CI and use "application instance" for those sub-environments? Or is application instance used for something else? Similarly, for large, diverse prog...
I was looking as part of an orchestration process to get the next available IP address from our Infoblox server.I have used John-James Andersons Scriptable RESTMessage LibraryScriptable RESTMessage Library for ServiceNow-John James Andersen The rest...
I am trying to crease service map, however after load balancer we have TMG servers to which discovery does not have access (and probably will not have in nearest future). During mapping procedure connections from load balancer to TMGs are created, bu...
Hi sir, I do not have knowledge in servicenow except working on tickets. Currently we have built a brand new small infrastructure and it's domain name is xyz.com. We have setup a monitoring for this infra to monitor server and networks. Installation,...
Hi experts - I am trying to discover a NetApp device without the SMI-S server requirement. I am following the guidance provided here: https://docs.servicenow.com/bundle/kingston-it-operations-management/page/product/discovery/concept/netapp-discovery...
