System fields are not populating from transform maps import.

[Shruti Bhosale]

I am creating case records from record producer.

I am calling cart api to place order from record producer. but it is populating only variables under variable editor but it is not setting assignment group or assigned ,comments to fields.

please suggest.

[Kristen Ankeny]

Where is the code that populates those fields? Is it in the "script" on the record producer, a business rule, or a flow? 

[Shruti Bhosale]

transform maps script.

[Kristen Ankeny]

can you outline the whole process? I'm not clear how transform map scripts are involved with scripting creating a record via record producer.

[Shruti Bhosale]

(function runTransformScript(source, map, log, target /* GlideRecord */ ) {

    var item = gs.getProperty('sn_customerservice.record producer');

    var sub = source.u_subject.getDisplayValue();

    var des = source.u_description.getDisplayValue();

    var num = source.u_number.getDisplayValue();

    var x;

    var acc;

    var ref = new GlideRecord("sys_user"); //Replace sys_user with any reference table

    ref.addQuery("email", source.u_contact); //Replace email with any unique field

    ref.query();

    if (ref.next()) {

        x = ref.getValue('sys_id');

        acc = ref.getValue('company');

        var cart = new sn_sc.CartJS();

        var item = {

            'sysparm_id': item,

            'sysparm_quantity': '1',

            'variables': {

                'short_description': sub,

                'description': des,

                'number': num,

                'contact': x,

                'request_type': source.u_request_type.getDisplayValue(),

                'u_bma_updated': source.u_bma_updated.getDisplayValue(),

            }

        };

        var cartVals = cart.addToCart(item); /

        var checkoutVals = cart.checkoutCart();

        ignore = true;

    }

})(source, map, log, target);