Tag Based Service Mapping - Related Question

Suman21
Tera Expert

We have recently started the Tag based service mapping in our environment. We have created manually created the CI Tag Categories and Tag Based Service Families.

My question is do we need add the Tag Based Service Families each time and Map to the CI tag Categories manually?

Is there any scope of any kind of automation we can implement?

5 REPLIES 5

Sam Webb
ServiceNow Employee
ServiceNow Employee

Argh, sorry - I missed answering this. If you've an existing Application Service and you have a tag-based that is / has been recalculated, you might want to look at populating the parent App Service by tags - the documentation here will run you through it... 

 

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/configuration-manag...

 

Sorry for the horrendous delay in answering there!

Sam