Hello Team,
I am new to the Service Mapping module and currently working on Tag-Based Service Mapping.
In our environment, key-value data is present in the cmdb_key_value table, where both the key and value are stored. At the moment, we are implementing Service Mapping for a single application service.
I went through the ServiceNow documentation and understood that tags are the primary requirement for Tag-Based Service Mapping. However, I would like some guidance from someone who has real-time implementation experience.
What kind of information should we collect from the client to successfully implement Tag-Based Service Mapping?
Apart from tags, do we also need to ask for:
List of related CIs?
Dependency information?
Can someone please explain the exact process followed in real-time implementations and what information is generally required from the client?
Thanks in advance.
