Teaching the AI for ITOM Health

[George18]

Hi,

How can I teach the AI in the ITOM Health module not to group certain alerts together?

Currently, its grouping alerts together which have no relationship and should not be grouped.

Thank you

[Community Alums]

Hi @George18 ,

ITOM Health AIOps ingests events, logs, metrics and traces from applications and monitoring tools. It learns and models the behaviour of applications and learns new scenarios in real time and alerts users when a new anomalous behaviour is detected. AI and ML techniques correlate and deduplicate alerts, surfacing only the few actionable alerts that need attention.

ITOM Health AIOps features and descriptions:

• Event Management – consolidate events from your monitoring tools to reduce alert noise and turn events into actionable alerts, while understanding service impact.
• Metric Intelligence - analyze your IT infrastructure to spot service degradations and reduce outages.
• Health Log Analytics – proactively analyze real-time log data and detect anomalies before the service issues impact on your business.
• Agent Client Collector for Monitoring (ACC-M) - enables you to monitor your service availability, examine the health and performance of your environment, and ensure that your infrastructure and its applications are running properly.
• Service Operations Workspace for ITOM - the AIOps Experience app caters to operators and administrators to provide a comprehensive suite of tools and features tailored to enhance their workflow and simplify tasks.

ServiceNow AIOps Overall

• Learn how ServiceNow AIOps uses AI to assist and help automate the work of IT Operations teams
• How to deliver immediate value with ServiceNow AIOps
• AIOps - Use ML to Automate Diagnostics and Resolution
• Leveraging ServiceNow's AIOps Without a Mature CMDB
• Harnessing the Power of ServiceNow's Predictive AIOps: A Journey through CMDB Maturity
• The Era of Generative AIOps
• A Comprehensive Overview of AIOps and Its Magic in Action

Also, this is a good to go resource : https://www.servicenow.com/community/itom-articles/itom-predictive-aiops-knowledge-amp-troubleshooti...

[George18]

Hi Sandeep,

thank you for your reply. I have read so many articles and I haven't find a way to exclude certain alerts from being grouped together apart from turning off the AI feature.

I am refering to the evenement management portion.

In addition I would liek to understand why certain alerts are grouped together.

thank you