Telecom device Discovery

[rajsrajpoot]

Hi, can some one confirm if Service now discovery supports telecom devices i.e. avaya, oracle hardwares. If yes, please advise how to proceed on this for configuring discovery.

[rajmasurkar]

Hi,

You can find the required info on below links

Data Collected by Discovery - ServiceNow Wiki

Setting Up Discovery - ServiceNow Wiki

Raj

[rajsrajpoot]

Thanks Raj for the links but there is nothing specific mentioned about telecom devices.

I have found many things but not sure how to go ahead with telecom ones.

BR/Raj

[Ryan Zulli]

Hi Raj,

Most likely those telecom devices can be discovered via SNMP.   As we may not have an OOB probe/sensor for all of your telecom devices, you can extend discovery to include them.   Follow the instructions in this youtube :: SNMPClassifier.mov - YouTube

Let me know if you have any questions.

Thanks,

-Ryan

[rajsrajpoot]

Hi Ryan,

Thanks for the link, i am trying to create new classifier but telecom (SNMP) is classifying as Unix.

I have added SMNP - Identity and DNS only in Probes.

Thanks