Trouble with Correctness/stale CIs

I am working on cleaning up CI correctness and have run into an issue. On the CMDB Health Dashboard, the Correctness widget says, "One or more jobs failed". Clicking the "i" icon, I see "Staleness evaluation status" is "max_failures". When I select t...

I need to create the SOP for Tag Governance policies

I need to create the SOP for Tag Governance policies I want to create and enforce tag policies for database instances and servers to ensure correct tagging for populating application services. Proper tags will help in better management and mapping of...

Exception occurred while executing operation Kubernetes Get Call.

Olá, estou com um problema e preciso de ajuda: Exception occurred while executing operation Kubernetes Get Call. Custom operation Failed to run script due to the following error: JAVASCRIPT_CODE_FAILURE: com.snc.sw.exception.CommandFailureException: ...

Payload processing fails for discovery of windows CI

While trying to run horizontal discovery of a windows CI, as checked in logs, discovery is getting failed at stage "Check For Output Payload Errors" As per the error message operation is getting aborted due to Business Rule. However same business rul...

SQL DB discovery Issue

W are facing issue with Host level SQL DB discovery Issue , and the pattern error shows "Root\Microsoft\SqlServer\ComputerManagement14 and query: SELECT PropertyStrVal,PropertyNumVal,PropertyName,InstanceName FROM ServerNetworkProtocolProperty WHERE ...

Best practice for updating/inserting a new key/value pair in the additional_info field in em_alert

Hi All... long time reader, first time poster. I need some guidance in regards to the best approach/practice for updating the value of an existing key/value pair in the Additional Info field of an Alert (em_alert) record and inserting a new key/value...

Correlate Events or alerts based on their metric name

Hi, In order to reduce noise, I would like to do the following if possible. Event 1 comes in with a Metric name of: Issue with Disk spaceEvent 2 comes in with a Metric name of: Low MemoryEvent 3 comes in with a Metric name of: Issue with Disk spaceEv...

Hi all, in Service Mapping > Application Service (www.google.com) how to assign a default mid server

I created a service map with an endpoint (e.g., www.google.com).). This map selects random mid servers based on IP range, capability, and other factors. I unchecked the option "Included in application ALL" which typically assigns the default mid serv...

How does discovery find the asset tag on a Windows and Linux computer?

How can I get asset tag data for agent based discovery when not using third party integrations like SG-Intune, SCCM etc.Is it possible to get asset tag data in agentless discovery? If yes then how?

CMDB health dashboarding creation

Can use netstat to discovery tcp connection(ADM) instead of lsof?

Hi All, Some linux server are not installed lsof.I have to create service-map using traffic based discovery. How about using netstat to collect tcp connection?  

Issue during changing type from Duration type to choice type

I had to change the type for one field from duration to choice .We can not change directly the type from duration to choice .So i created one temporary field and stored existing data in that field .Then created a new update set.After that  i deleted ...

SQL Query via MID SERVER

Hi everyone, I have an SQL query that is taking a long time to return the result of the query via DataSource. The volume of data that the query retrieves is large, around 900 thousand rows.However, when testing the query on SQL Server, it runs with a...