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Location Field in Discovery Job

Good day experts,When I click the magnifier in front of the Location field in a discovery jobs (lookup using list), it displays the locations that are not active (Active = False). Is there a setting to change this behavior and to show only the active...

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BK14 by Mega Guru
  • 647 Views
  • 3 replies
  • 2 helpfuls

Resolved! Stockroom setup for a warehouse

Hi, need some inspiration for setting up a stockroom for a central warehouse in one building with a lot of racks in aisle, with shelf’s with pallets and separate areas for deployment, receiving etc. -should I have one stockroom or should I have paren...

Discovery Fundamentals - Create iTunes Discovery Pattern (Part 2)

I would like to solicit help with the Discovery Fundamentals on Create iTunes Discovery Pattern (Part 2).  All the steps were completed and able to see the Output as given and working fine. But when I finally click on "Validate Task" it shows "Did yo...

rama8055 by Tera Contributor
  • 2149 Views
  • 8 replies
  • 15 helpfuls

Table update - use Transformation

I have tried to update my source file into service now by using Transfer map method . After importing I forgot to update one column . Shall I do the same process again ? or any other method is there .

Bahali by Tera Contributor
  • 463 Views
  • 3 replies
  • 0 helpfuls

Discovery

Is there a way to use Discovery to determine the types of devices in a Range without creating CIs?

Juli C by Tera Contributor
  • 284 Views
  • 1 replies
  • 0 helpfuls

Resolved! Record Producer change Priority

How I would like to setup a record producer to allow a user to change the priority based on their response to a question.I created a variable in the Record Producer with Question: How urgent is your issue.   The variable is mapped to a filed in the i...

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Hide Service Request record for a particular item to all the Users

Hi All, We have an Service Request "Payslip Support" users can raise the RITM by following emails:1. By sending the email to payslip@abc DL and via Inbound action it will generate a RITM record.2. By navigate to the portal and raise manually. Suppose...

Aryan by Tera Contributor
  • 373 Views
  • 2 replies
  • 0 helpfuls

Agent Client Collector, when to upgrade the agent?

Agents are installed and upgraded using software distribution tools. Individual agents don't have 'outside' access, not possible to reach install.servicenow.com. How do you decide if it is necessary to upgrade the agent to a newer version? Do you use...

hdr by Tera Contributor
  • 834 Views
  • 2 replies
  • 1 helpfuls

Resolved! Asset CI synchronization

Hi, When a Discovery source updates the CI the corresponding Asset is not updated. When the system property 'glide.create_alm_asset.async' is 'false' the assets were updated by approx 1160 of 5000. When the system property 'glide.create_alm_asset.asy...

SARAN_14 by Tera Contributor
  • 6138 Views
  • 7 replies
  • 4 helpfuls

Resolved! Azure Datacenter dependent on Cloud Service Account?

Hi, When running Azure Discovery, Azure Datacenters are created per Service Account. Instead of having one West Europe Datacenter it creates one per Service Account. When you have lots of Azure subscriptions that means thousands of Azure Datacenters....