Template on Service Catalog item

[Ruth_Porter]

Hi everyone,

From trial and error it seems that if you link a template to a service catalog item it only uses it if the item type is record producer.

We would really like to preset some values using a template but do not want to use a record producer.

So my question is:
1. Is that correct (that template only used on a record producer)?
2. If so, does anyone have any tips on preseting values?

Thanks in advance, Ruth

[#2]

Hi Ruth,

I'm looking at doing the same thing, and the only other way I can see to do it is to set every field as a hidden variable for the item and set the default tot he value you want. I don't think this is the best way of doing things, so I was considering using templates. I'll be interested to see the responses you get..

Jenny.

[john_roberts]

Where are you trying set default values?
On the item order variables, request, requested item, or in the sc_task record?

[Ruth_Porter]

Hi John,

On the request

Thanks

[john_roberts]

Build the request template you want.
Create a business rule to apply the template.

//business rule: Apply Request Template
//table: sc_request
//run at: server
//when: before (insert)
//condition: define the requests that you want to apply the template to
//script:

current.applyTemplate('my_req_template');