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The discovery of some printers does not give me the serial number

Giovanni Eggidi
Tera Contributor

‎03-15-2022 08:57 AM

Hi,

after having made the snmp discovery of some printers through the IP addresses, I do not receive the information on the serial number.

Below I write the models for which I do not receive the serial number after discovery:

  • Hewlett-Packard HP Designjet 4000 (42'' sized)
  • Hewlett-Packard HP DesignJet T1530 PostScript (36'' sized)
  • Hewlett-Packard HP DesignJet T1600 PostScript Printer (36" sized)
  • Hewlett-Packard HP DesignJet T2600 PostScript MFP (36" sized)
  • Hewlett-Packard HP Designjet Z5200 PostScript (44'' sized)

Can this type of problem be solved on ServiceNow or is it an anomaly of the printer model?

Thanks

 

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Chaitanya Redd1
Tera Guru

‎03-15-2022 09:06 AM

Hi,

Can you look into this link which may help you.

Why Discovery may not return a Serial Number for a SNMP Device - Support and Troubleshooting (servic...

 

Thanks,

Chaitanya

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