The discovery of some printers does not give me the serial number
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‎03-15-2022 08:57 AM
Hi,
after having made the snmp discovery of some printers through the IP addresses, I do not receive the information on the serial number.
Below I write the models for which I do not receive the serial number after discovery:
- Hewlett-Packard HP Designjet 4000 (42'' sized)
- Hewlett-Packard HP DesignJet T1530 PostScript (36'' sized)
- Hewlett-Packard HP DesignJet T1600 PostScript Printer (36" sized)
- Hewlett-Packard HP DesignJet T2600 PostScript MFP (36" sized)
- Hewlett-Packard HP Designjet Z5200 PostScript (44'' sized)
Can this type of problem be solved on ServiceNow or is it an anomaly of the printer model?
Thanks
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‎03-15-2022 09:06 AM
Hi,
Can you look into this link which may help you.
Thanks,
Chaitanya