How to change field mapping in CMDB
Discovery is storing some data in description field of CI, we want to store it in correlation ID instead. How can we do it?
Forum Posts
MIDFilePermEnforcer error
Received the following error in my mid server view MIDFilePermEnforcerWhat does it mean?
Service Mapping on a Cloud Service
Hello, I’m working on a Service Mapping project on a cloud service. The service has multiple applications and servers. However, when I click Run Discovery after providing the entry point, nothing is getting mapped out. Only Cloud Web Server is discov...
Where is "ldc_region" dictionary entry located and on what table? I cannot find the dictionary entry, label, or override that allows me to edit/review the dictionary entry
I have ran AWS discovery successfully and am looking to add some business rules for mapping data I deem needed for the created AWS CI's. We are looking to map the "region" field to the "location" field since this is used for the on-prem CI data. Issu...
Resolved! Need to store count of headset in cmdb
Customer got a requirement that he just need to store count of headset in CMDB and count should get reduce as it get assigned to employees? how can we achieve this in cmdb without any manual intervention
Service Mapping - MySQL on Localhost
Hello I'm creating a service map for a website based on WordPress. Obviously, there isn't a pattern for WordPress, and so I'm trying to use traffic + ML to create the map. The Apache web server and the MySQL db server are installed on the same VM in ...
Can anyone please tell what is the purpose of the "mid.cloud.provider" MID server parameter?
In ServiceNow Rome patch 4 release, during MID Server configuration we could see a new parameter "mid.cloud.provider none" getting added automatically. What is the purpose of this parameter? Searched in ServiceNow Docs but couldn't get any details ...
Field Normalization for Lenovo Computers
Looking for some advise. Perhaps the approach we took to tackle this issue may not be the most appropriate and I definitively welcome all recommendations. So here is the scenario: We have a good number of Lenovo Computers in our organization. Whe...
Resolved! TypeError : undefined is not a function when using IRE CMDBTransformUtil();
I am importing CI using ImportSet and using an onBefore transform script to call IRE try{ var cmdbUtilIRE = new global.CMDBTransformUtil(); } catch(err){ log.info("Error :"+err); { After executing "TypeError : undefined is not a function" as error. ...
Resolved! IRE not being executed while using importSet using onBefore transform script
Hi All, I am using onBefore transform script to implement IRE using below code to identify and ignore duplicate CI. (function runTransformScript(source, map, log, target ) { log.info("Status Log ImpSet"); var cmdbUtilIRE = new global.CMDBTransformU...
Resolved! in-house application Discovery
Hi All, Can customer discover their in-house application on host? Servicenow Software Discovery can discover a list of commercial software. but wondering can Discovery works for any other software/application running on a host? Customer just want...
Resolved! I do NOT see section on Service Mapping Application Service form to add entry points.
After converting a business service CI to an Application Service CI, when I go to Service Mapping > Services > Application Services, and then open the form, I do NOT see section to add entry points. Screen shot attached
Field values are showing Empty
Hello All, I have created the query using the CMDB query Builder as below and run it successfully .I have added the required columns as well . But the issue when I asked the end user to validate the same they are saying version and Class fields are ...
Discovery step powershell script error
Hi, I am trying to have a custom step in one of the windows patterns which has on Powershell script to run. (the script is below) $lastpatch = Get-WmiObject -ComputerName localhost Win32_Quickfixengineering | select @{Name="InstalledOn";Expression={$...
Resolved! How to change the Welcome (login) page
Hello Everyone, I need to change the welcome page to another page that I have totally created in CMS. Note that I don't want to change the CMS Login page, I really want to change the Welcome page (login page) of my instance to another one.I know it's...
