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Resolved! Chromebook Discovery

Has anyone had luck discovering Chromebooks?  I'm using Quick Discovery and it fails at the Shazzam probe.  Running London.

Jerry32 by • Tera Contributor
  • 2808 Views
  • 7 replies
  • 10 helpfuls

Publish option missing from reports

HelloWe have recently inplemented Service-now and I have been looking at the reporting capabilities.I created a report and used the Publish option to get the relevant URL to see what the format was like. However, now when I go back into the same repo...

KLynch by • Kilo Contributor
  • 3061 Views
  • 3 replies
  • 8 helpfuls

MID Server SQL Query and NT Authentication

I've created a JDBC data source to query an SQL database on our network (via MID Server) to load data into Service Now. We have done this before successfully, though in the past we used local SQL accounts, as opposed to domain accounts. In this parti...

Community Alums by Community Alums •  
  • 2583 Views
  • 3 replies
  • 2 helpfuls

Illegal email address in inbound emails

Hi I am trying to set up event monitoring for HP iLO4. I tried SNMP, but it is so hard to map all the events and traps via the Event Rules due to how the HP iLO MIBs are structured. I would therefore like to integrate these events via email. There ar...

erlfos by • Giga Expert
  • 2748 Views
  • 10 replies
  • 3 helpfuls

Resolved! Can't find ServiceLayer error when viewing maps

I have 40 different Service Maps that have been working with no issues. Now this morning 14 of them have the following error: Error on server request getServiceTimeline. Can't find ServiceLayer 'af185b881b1d7c1064c8a686624bcbce' (the Sys ID varies d...

CMDB - Owned by and Managed by - definitions?

Hello, We would like some feedback as to how other organizations use the Owned by and Managed by fields in the CMDB.  I found a couple articles in the Community, but we would like to see how others have defined this. Is anyone defining Owned by to be...

Reporting Schedules - Weekdays only

Hi,I've scoured the forum and the Wiki for answers to this, but cannot find an answer.If a user only wants to schedule report for Weekdays, how do I do it? I can see there is a suggested script code for scheduling a script to exclude Saturday & Sunda...

narelle_s by • Kilo Explorer
  • 9947 Views
  • 10 replies
  • 3 helpfuls

Storage Discovery 3PAR 8440

Has anybody discovered a 3PAR 8440, OS version 3.2.2 ?We are new to storage discovery.   I've created the CIM credential in ServiceNow and granted it admin privileges on a sub-prod device.   Are we doing something fundamentally wrong?   Or do we need...

abusch by • Giga Contributor
  • 4261 Views
  • 16 replies
  • 1 helpfuls

Windows credentials error in Discovery

I have been trying to make a discovery of a windows server in ServiceNow, after running a discovery it's showing below error  Warning: Adding target to blacklist. No valid credential found for type [Windows] Changed the user credentials on the window...

Ansuman Giri by • Kilo Contributor
  • 2689 Views
  • 10 replies
  • 1 helpfuls

Resolved! Citrix XenServer discovery in ServiceNow

Dear All, Our customer has Citrix XenServer. we are not able to find any ways to discover XenServer in ServiceNow, has anyone done this in ServiceNow, and what was the approach to discover the same. Below is some more details of XenServer. Citrix Xen...