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01-08-2025 10:25 AM
Hello experts,
I recently started getting the error below when discovering some (not all) Windows servers.
there is no duplicates in cmdb_rel_type table.
Would you please guide me to fix this?
2025-01-08 10:13:46: : There is problem to build the Sanitized Payload: Identification Engine errors: See [code]<a href="/nav_to.do?uri=/$identificationLogs%3Fcontext_id%3D27ef44a0834712d056bea6e0deaad3de" target="_blank"><u>Identification Logs</u></a>[/code] for more info. Proposed solution: In case the discovered CI is included CI (such as Tomcat WAR) check if there are multiple records with name 'Contains::Contained by' in cmdb_rel_type table. Found multiple dependent relation items [{"parent":2,"child":0,"type":"Contains::Contained by","sys_rel_source_info":{}}] and [{"parent":1,"child":0,"type":"Contains::Contained by","sys_rel_source_info":{}}] in payload
Solved! Go to Solution.
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01-27-2025 01:33 PM
I think this article can help you...
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1703757
The fix should be available in Visibility Content plugin update coming this February. For now, you can attempt the suggested steps below to resolve the issue:
[--] Navigate to cmdb_identifier_entry.LIST
[--] Update the identifier for File system - cmdb_ci_file_system
Add criterion attribute as name, volume ID in identifier entry.
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01-27-2025 01:33 PM
I think this article can help you...
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1703757
The fix should be available in Visibility Content plugin update coming this February. For now, you can attempt the suggested steps below to resolve the issue:
[--] Navigate to cmdb_identifier_entry.LIST
[--] Update the identifier for File system - cmdb_ci_file_system
Add criterion attribute as name, volume ID in identifier entry.
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02-26-2025 05:37 AM
Thank you Carlos! 😀
I had the exact same issue. This fixed it. The identifier existed from before but only with critterion attribute = name, not name and volume_id.
It was a handful of Windows Servers which failed due to this.
Kind Regards,
Robin