Tracking changes to CIs

[Jack8]

New to ServiceNow after our SN admin, who got all the training, left and I inherited a partially setup self-hosted system.

We are running Kingston

Need help with pointers or tutorial showing me how to setup some form of auditing to identify changes to application and server CIs (e.g. changes to servers assigned to application and properties of servers (RAM, HD size, etc).

In my reading it appears to be done within compliance audit.  I just need some pointers as to where to start and the sequence.

Thanks ahead of time.

[Daniel Billing]

Hi,

there is a CMDB baseline feature that allows you to validate towards previous version of a CI.

https://docs.servicenow.com/bundle/london-servicenow-platform/page/product/configuration-management/concept/c_BaselineCMDB.html

Based on the size of your CMDB and amount of changes you could also consider turning on audit for all fields

https://docs.servicenow.com/bundle/london-platform-administration/page/administer/time/concept/audited-tables-2.html

[DaveHertel]

Highly recommend reading Nick's excellent blog post on CMDB Health automation  This covers several key areas, 1 of which is CMDB auditing.

Hope this helps...  Nick's blog lends really, really good insight for SN Configuration Management process owners.

[Jack8]

Solution appears to have already been put in place by my predecessor, just not communicated.

I think what we needed was to simply enable table level auditing on the cmdb_ci_computers table.  Then when looking at the CI we can see the history via the drop down.

I figured the solution might be as simple as where to look.  Still took me several days going down rabbit-holes to figure out since nothing I found in the documentation was clear.  I figured it out based on comments here and elsewhere.

Thanks for the help.

[DaveHertel]

Good to hear Jack - if the help & hints provided here were helpful, please select "Helpful" to share with others that may have similar questions and help them find potential solutions.   Thank you