Telecom Equipment Discovery
Hello my fellow ServiceNow Enthusiasts, Would just like to check with you guys if ServiceNow can discover Telecom Equipment using Discovery. Thanks,
Forum Posts
Failed Exploring CI Pattern, Pattern name: Docker Pattern, Process ID: 9938
Hello CommunityI am facing this error, please help how I solve it
Failed Exploring CI Pattern, Pattern name: SSIS, Process ID: 1816, To Check Pattern Log Press Here
Hello CommunityI am facing this error, please help how I solve it
Resolved! Automatic addition of Ip address to discovery schedule
I have a list of windows servers which i want to add to a discovery schedulei want to use the encoded query on the windows server page and add the ip addresses to a specific discovery schedule via a fix script can someone help me with that please?
Unable to resolve payload error on Linux server "Failed Exploring CI Pattern"
Error below in Linux server pattern. Payload Processing ＞Identification Engine Paylood Sanitization There is problem to build the Sanitized Payload. Identification Engine error:.... Proposed solution:Navigate to 'Metadata Rules Editor'if the failed ...
Risk management when installing Discovery plugins
Helloto implement Discovery , as you know we will need to install required plugins, as it that should respect change process, we have to explain to risk management team what would be the impact is going to be. do you have any document or links provi...
Resolved! How To Create a Custom Boolean Field That Answers Whether ADDS Present
Client is requesting a custom field that is boolean reflecting whether a device on network is currently running Active Directory. I realize ServiceNow already tracks this via "Installed Software" or "Running Processes" My thought is to create a WMI ...
Resolved! Map application services based on Automated Service Suggestions
I have to map a new application service using recommendations that are generated automatically. I am unable to view the automatically created mapping application service candidates, even after the plugins have been installed and the properties have b...
Admin$ share permissions for Windows Discovery
Trying to discover a Windows 2016 server from MID Server installed on Windows 2019. Target server is hosted in AWS, cloud discovery works fine, IP based discovery works and the CI is created, but the pattern has errors in the log. Discovery is runn...
Resolved! Set The discovery to start in sepcifice time when i run it daily
Hi I have several locations that I went to set the time for the job to run daily.for example, my server is UTC time zone and I like to run the Argentina at 9 pm UTC and Czech Republic at 2:00:00 AM. it is possible?ThanksMenashe
Resolved! How to prevent child alerts from generating incidents (alert aggregation)
Hello everyone,I would like to know if there is a way, through business rules or any other method, to create incidents only for the parent alert and not for the child alerts that are generated. I am attaching an image. Thanks in advance
Add the trigger description to the alert description
Hello everyone,I wanted to know if it is possible in ServiceNow to implement a solution that automatically adds the description of a trigger (MetricBase Trigger Definitions) to an alert. In my case, I want this to happen with all alerts that have Za...
Incorrect Serial Number populated by discovery
Hi All,For some of Window Servers and ESX Servers after the discovery run the serial number field updated with wrong serial number. Previously when discovery runs on Monday it updated with correct details and when it run on Tuesday it updated the wro...
Customizing Service Graph Connector for Operational Technology (Excel) to add new non ot class
Hi, I am trying to customize Service Graph Connector for Operational Technology (Excel) to be able to import cmdb_ci_ip_camera CI using SGC Excel.I want to know if it is possible to add a non-OT class to the OOTB robust transform map what is the reco...
ACC/ACC-V native/installed clients vs SaaS applications via browser
Hi All, I'm hoping someone can help point me in the right direction. We are currently undertaking a design of ACC-V for End User devices that will work with SAM Pro for software metering. My understanding is that ACC has been designed to capture the ...