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About UI Policy Section Settings

 You are creating a section in a catalog task, and you are trying to create settings in the UI policy that you want to see only when you open a task.You set the preferences to show only when you open the tasks that are in the "When" of the UI policy,...

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__ __216 by Tera Contributor
  • 287 Views
  • 1 replies
  • 0 helpfuls

Here's how you can discover Oracle Exadata Components for the CMDB

Attached is a document with details on how we were able to discover most of our Exadata components (including Storage Cells, IP Switches, InfiniBand Switches, and ILOMs; the Linux-based DB nodes discover pretty well Out-Of-the-Box). I included screen...

CBartram by Tera Contributor
  • 3989 Views
  • 4 replies
  • 8 helpfuls

Searching Discovery Pattern Log Contents

I configured a pattern extension which uses a match statement to trigger an expected termination with a specific log message.  I want to locate all discovery targets within a certain time window that have generated this log message.  The string does ...

Resolved! Tracking Programming language in the CMDB

Good Day to you all,         We have a requirement to add Programming Language in the CMDB to be track on the Business Applications class.  Where would be the best place to store this information?  Basically what they are going to be looking for is t...

Solarwinds Integration with ServiceNow

Hi Everyone,Does anyone have step by step Integration for SolarWinds SAM with ServiceNow in Event Management ? 

Community Alums by Community Alums  
  • 524 Views
  • 4 replies
  • 2 helpfuls

How to use put file operation in pattern?

Hi, Need a help here. I have a .vbs file which i want to include in the windows OS pattern to get the additional info about the server. Currently i tried executing this file manually from command prompt as administrator and i am able to get the requi...

Community Alums by Community Alums  
  • 1073 Views
  • 2 replies
  • 0 helpfuls

Now Knowledge Exchange - Export Excel/CSV With Sys_ID

In ServiceNow, we have multiple approaches for obtaining the sys_id of records, but it can be challenging to export the Excel file containing the sys_id.  Below are the steps for exporting the Excel and CSV files with the sys_id included.   Excel wit...

pgarg by Tera Contributor
  • 6461 Views
  • 1 replies
  • 6 helpfuls

ESXi Servers without Serial Number

After enabling the venter discovery, we get several ESX class servers whose serial number is empty.They have some common facts:1. Serial number is empty2. model id: VMware VMware Mobility Platform3. os contains "VMware ESXi" Regarding to how to manag...

Hannah20 by Tera Contributor
  • 636 Views
  • 1 replies
  • 0 helpfuls

Need to stop the incident reopen when the problem ticket is attached with it

Hi Everyone, I am very new in the ServiceNow, as we are getting the incident reopen again and again because the property is set "reopen alert will reopen the incidents" So, I get the request like on the reopen count of 30, problem ticket get generate...

Community Alums by Community Alums  
  • 304 Views
  • 1 replies
  • 0 helpfuls

Servicenow Dynatrace Service Graph

Hi Everyone, I am trying to integrate Servicenow with Dynatrace Steps followed:Created Access token with read entities scope and saved the API Key as mentioned here https://docs.dynatrace.com/docs/observe-and-explore/notifications-and-alerting/proble...

Vaibhav26 by Tera Contributor
  • 605 Views
  • 2 replies
  • 0 helpfuls

Appliance Linux server Discovery issue

Hi, We asked to discover Linux Appliance device in ServiceNow, when we tried to discover it classify SNMP and it returns OID# 1.3.6.1.2.1.25.3.1.6 this OID is not in ServiceNow. how can we discover Linux Appliance devices?  Note# We tried to add this...

Vini by Giga Guru
  • 534 Views
  • 3 replies
  • 0 helpfuls