Hi Team,The requirement is we have a user XYZ whose manager is YYY. XYZ is acting as delegate for YYY. Now XYZ is creating the request it should skip the approval because requestor is acting as a delegate for his manager. In this case it should skip ...
The save button and the update button on already existing records in a record producer is not working as expected. The issue is only with few records in the form view. Is it related to Vancouver patch update? Please let me know about the fix. There i...
What are the steps to obtain the decrypted connection string from the configuration file to set up a connection between IIS and MSSQL servers through pattern-based discovery?The Connection strings are available in .exe file. we need to parse the conn...
Hello everyone, We have LDAP integration to our on-prem Active Directory and Orchestration that automates hundreds of activities, like application access provisioned through AD groups, Oracle accesses provisioned through Mulesoft integration, each of...
Using a transform map. I have mapped the manager field in AD to the manager field in ServiceNow users table. This is currently pulling the full distinguished name with the LDAP query e.g. CN=John Doe,OU=Service Desk,OU=Users,OU=TEST How can I filt...
Hello Everyone, I see for doing the windows server discovery using JEA feature, we need to change default parameter of windows protocol from WMI to WinRM. When I set it to WinRM, it no longer runs the WMI probes for any existing discovered servers, w...
We are in the process of mapping our email service. One thing we are trying to work out the best way of displaying is we have many data centres and exchange servers around the world and was wondering how people have approached this before as we want ...
Hello,Is it possible to have 2 service graph connections to the same data source, if we need say 2 different queries from one source? Or can you only have one.
Hi All, We have few CI's which are marked as "Is virtual=true" by Discovery and there is no relationship created to host. Please let me know how to troubleshoot further. What kind of relationship will it create for Different server? Like Windows, Lin...
We have a requirement to add a new data center to existing cloud accounts. I found the below manual way to do it-https://docs.servicenow.com/bundle/vancouver-it-operations-management/page/product/cloud-management-v2-setup/task/add-datacntr-to-cloud-a...
Has anyone cleared Service Mapping exam? Please let me know
Hi, I'm trying to insert a record into a ServiceNow via a third-party application using the POST method using a scripted REST API. I'm testing with the POSTMAN application, and I'm finding an issue where the records are being inserted but the fields ...
Edit: If i use "-- None --" or "[Custom Vault Name]", i'm getting "credential validated", wut?! Hi there,After i followed these steps to activate and setup external credential vault (in first instance, based on a local host file), i made some minor c...
Hi,We would like to obtain more information on the EM Self Monitoring called : MID Server Threshold Alerts What are the possible events which it can generate?We received the following event: MID Server Threshold Alerts - Mid-CertificateExpired.It cam...
We have multiple discovery schedule running on scheduled basis, I want to update the Name of the discovery schedule in ''CI description'' field when ever discovery updates the CI during discovery. Example : Discovery Schedule Name : Berlin_datacent...
