Two-Way Relationship between Change/Problem/Defect

[bteele]

We have Defects, Problems, and Changes, each in their own table.   We've added Related Lists tabs to each form, so that from the Defect form, we can attach a Change or Problem.   However, the connection is only one way; when I look at the Defect related list tab on the Change or Problem forms, the associated Defect is not listed.   We have to manually create the two-way relationship.

What my app owners want is for the related items lists to replicate both ways automatically.   If they add the Change to the Defect, the Defect is also shown on the Change.

My search for how to set this up seemed muddled.   Is this possible?   (and if it's easy, forgive me, I'm new to SNOW)

[Ankush13]

You are looking for this.

[bteele]

Thanks for the reply.   I've created a m2m between my Defect and Change tables, but the unedited Related List isn't auto-populating.   I added a Defect to the related Defect list on the Change form, but when I view the Defect form, the Change isn't listed there.   I tried flipping the relation, in case the from/to mattered, but that didn't work either.  

Any ideas where the process is breaking down?

[jesusemelendezm]

Hi Barry,

I have done in the past following steps in this wiki article: Creating Defined Related Lists - ServiceNow Wiki

[bteele]

Thanks.   I have the Related Lists showing up, and I can manually add the relation both ways.   The problem automatically linking them based on one manual relationship.

I.E., On the form for Change01, I manually add Defect01 to the related Defect list.   When I look at the form for Defect01, the related Change list does not have Change01.