UI button needs clicking twice

scottjus82 · ‎11-14-2014

Hey guys,

I have a UI button on my change form that for some reason needs clicking twice to progress. All the button does is change the phase, it requires the change ticket to be in a specific phase.

When I click the first time the phase state does not change, on the second click it does and moves to the next phase.

What is causing this?

Its hopefully the last "quirk" to get done before UAT testing.

scottjus82 · ‎11-17-2014

Hi all,

Thanks for the help on this one. It has ended up being a conflict with the work flow. We hid one of the fields if the change was internal and the workflow was waiting for an answer to continue. Whilst I had noticed that I was thrown by the fact a second click of the button changed the phase and state as required (but the workflow didnt continue) adding another If statement to the workflow asking if was an internal or external change did the trick.

Again, thanks for the help.

View solution in original post

AnishSasidharan · ‎11-14-2014

I am not sure might be same action name for two UI Action (buttons). Change the action name of that button and check it out.

Thanks

scottjus82 · ‎11-14-2014

Hi Anish.

Thank you for the response.

this UI action has no action name to it. I have added all fields to the activity log, the first click does nothing, including not registering a mandatory field response so its not saving the data however the page does refresh so its reading the action and picking up the re direct to current page. when I click the button a second time the action is recorded in the activity log and moves to the next stage.

My UI Action is below. I think this could be a bug. I am going to de-activate this one and create a new UI Action and see if the same thing happens.

AnishSasidharan · ‎11-14-2014

Yes, Please create a new UI Action and see if the same thing happens.

scottjus82 · ‎11-14-2014

So creating a new UI Action does not work. I get the same issue.

I think this may need to be logged on Hi.