What benefits & pros & cons we get if we do cloud provisioning via Terraform vs direct cloud connect
What benefits & pros and cons we get if we do cloud provisioning via Terraform vs direct integration with native cloud providers like AWS/Azure?
Forum Posts
Why OOB Cloud Services Catalog is designed to work only via Terraform?
There are OOB Cloud Services Catalog items for AWS, Azure etc but it works via Terraform.Why so? Reason behind that? Does ServiceNow want to forcefully make customer to use Terraform to enjoy OOB items?What if customer is not using terraform or any o...
Looking for end to end flow of how Cloud provisioning works in ServiceNow Cloud management product
Looking for end to end flow diagram of how Cloud provisioning works in ServiceNow Cloud management application.Right from requisition, API call, MID server etc till provisioning and updates back to ServiceNow Architecture diagram is missing in docs.
Nasuni discovery
Hi Experts, Has anyone implemented Nasuni discovery? Need an idea with how to discover Nasuni device. Classes, what are the relationship types , attributes, credential type etc. Any documentation and Prerequisites info would be helpful. Thank you.
Resolved! SG AWS key rotation issue
Hello, we have a problem with OOB SG AWS key rotation setup: Exception occurred while rotating keys for SG-AWS-CredentialAlias-Org, Error Message: com.glide.script.fencing.MethodNotAllowedException: Function „setDisplayValue“ is not allowed in scope ...
Resolved! Access is denied - MidServer
Hello Community,I am getting the below Error message when I change the Log On As user from Local System Account to a New user.He has Log on as a Service.In the Wrapper_override, I have mentioned, wrapper.name = snc_mid_rn_midwrapper.displayname=Servi...
Reconciliation of Duplicate CIs
Hi, We have the de-duplication records getting closed automatically, but unable to find how exactly they are closed.Are there any scheduled jobs which reconcile the duplicate CIs and close the de-dup tasks? For some reason, I don't find any Scheduled...
Resolved! Does ITOM Cloud Accelerate need Terraform mandatorily for provisioning?
Does ITOM Cloud Accelerate need Terraform mandatorily for provisioning?From below Image 1 - I understand that either you can use Terraform and then connect to cloud providers orDirectly connect to native cloud providers like azure, aws etc Form this ...
Resolved! Form field update
How to check if any form field is getting updated by integration or discovery or is it manually updated
How to enrich an alert with CMDB data after binding the CI?
Hi Guru! I have a requirement from our business who wants enrich the alerts with CMDB data after the alert binds a CI.For example, we would like to enrich the alert with the Support Group indicated into the CI impacted by this alert.I didn't found ho...
Resolved! Assigned to not syncing from CI to Asset when state is 'In Stock'
Hello Community, I've come across some puzzling behavior with the Asset/CI synchronization that I can't seem to trace, and I'm hoping someone might have seen this before. The Scenario: When an Asset's state is "In Stock," if we update the Assigned to...
Resolved! Is there a documention on IVANTI integration to ServiceNow CMDB
Is there a documention on IVANTI integration to ServiceNow CMDB?
Mid Server did not upgrade error
Hi, I am not familiar with mid-server errors please assist with steps on how to resolve the issues noted. The errors below if sorted will the mid servers upgrade? 1. when upgrading to patch 7a some servers upgraded, and some did not upgrade 2. It is...
Report on incidents logged and closed in the previous month
Good afternoon all I would like to draw a report with all incidents opened and closed in the previous month. I can do that, but what I am battling with is how to I get older incidents that were logged earlier but closed in the previous month to also...
Retrieve Updated RAM Value on Window Server Without Rebooting the machine using ServiceNow Discovery
When running discovery on a Windows server, the RAM value is retrieved from the registry. However, this value may not reflect any recent increase in RAM on the machine. To fetch the updated RAM value without rebooting the machine, you can use the fol...
