Resolved! Has someone passed CIS Service Mapping exam recently
Hi All, Has someone passed CIS Service Mapping exam recently this is very urgent
Forum Posts
Sizing discovery with ACC for laptops
Hi All,I am trying to understand how many MID servers are required to discover 20k laptops once per week. Including Installed Software.There is a really good article about sizing that doesn't mention duration or frequency.MID Server sizing for Agent ...
Resolved! Discovery - Oracle CBD & PDBs
Hello - We are having an issue that we are working through with support but I wanted to ask if anyone has run into the same issue as us and if you were able to find a workaround. We are trying to discover Oracle CDBs and PDBs and have found that we...
Resolved! SolarWinds is not sending high CPU utilization events to ServiceNow
Hello All, We are receiving SolarWinds events labeled as 'Alert Triggered' for high CPU utilization. Since there is no out‑of‑the‑box event type in ServiceNow for High CPU Utilization or High Volume, and because an alert-triggered event is generated ...
Agent Client Collector - not compatible with AIX Servers
Are ServiceNow agents compatible with AIX Servers, for agent client collector for monitoring.
Discovery error for cmdb_ci_db_mssql_instance credenditals
Hello folks, We have an issue where the discovery models are showing a mismatched discovered version. Additionally, the discovery is failing with the following error: "Please check cmdb_ci_db_mssql_instance credenditals and run discovery again!". Ple...
Resolved! Enhance Discovery With Artifical Intelligence?
What are some ways I can enhance ServiceNow Discovery with features provided by artifical intelligence?
Enhance a Discovery Pattern: Modify An Existing Pattern vs. Create A Duplicate
What is the preferred method to enhance a Discovery Pattern?Modify an existing patternCreate a duplicate of an existing pattern and modify the newly created duplicateHere are some considerations.Modifying an existing pattern will generate skipped cha...
Linux Servers are being classified as computers post Zurich
Linux Servers are being classified as computers post Zurich Upgrade, is this a known issue post upgrade?
ServiceNow Discovery Use Cases
Hi Everyone, I am compiling a catalog of the various use cases that have been implemented as part of our ServiceNow Discovery deployment. By “use case,” I am referring to specific scenarios such as integrations with third‑party tools, credential mana...
Migrating mid server from on-prem to cloud
Hi friends, I am stuck across one interview question which I attended yesterday. There is a mid-server in on-prem environment which is discovering CI's since last 6 months. Now, I want to migrate the mid-server to cloud environment. What are the pos...
ServiceNow ITSM SOAR Actions
Hi Everyone, Long time lurker, 2nd time poster. I have a requirement to integrate the below https://marketplace.crowdstrike.com/listings/ServiceNow-ITSM-SOAR-Actions I'm newer to integrations, I've done Azure SGC, but I'm having a hard time finding o...
Classification Error
Hello Everyone,I am getting the attached error when trying to discover the Windows device, I created credential for a machine & for One machine the credential is getting validated but for the remaining machines getting this error.Based on my underst...
Why does Discovery not use sys object source table like its intended to?
Hi all, We are running both agent based and agent less discovery and see that the ID field in sys_object_source table is either 'servicenow' or 'AgentClientCollector' as we see below The issue we see is that when discovery runs again for the same C...
