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Resolved! Certificate management - Alerts

Hi,We have Certificate Inventory nad Management installed and use Certificate tasks (manual flow) to keep track of renewal.At the same time, we have Alerts that get created when expired certificate discovered, so it leads to kinda double-handling - ...

Aleksey4 by Tera Expert
  • 1984 Views
  • 2 replies
  • 1 helpfuls

Integration

ServiceNow performance engagement team identified a slow integration transactions triggered by user SVCAXONIUS.INTEGRATION. /api/now/table/cmdb_rel_ci Action items identified : Action items identified : • Review usage of the '/api/now/table/cmdb_rel_...

ayush_g by Tera Contributor
  • 643 Views
  • 5 replies
  • 0 helpfuls

How to import images and videos into Knowledge

I would like to load data in xlsx format and use an import set to import knowledge in bulk.In doing so, I would like to include images and videos in the article body, but I don't know how to achieve that tail.I would like to know if anyone knows how ...

SotaT by Tera Contributor
  • 404 Views
  • 1 replies
  • 0 helpfuls

Resolved! CMDBTransformUtil - maskedAttributes

One of our Transform Maps uses CMDBTransformUtil which is called  from an onBefore script. I made some changes and started to test the Load, so I made some manual changes to a CMDB Item and then reran the load.I was expecting my manual changes to be ...

Doug5 by Tera Contributor
  • 833 Views
  • 3 replies
  • 1 helpfuls

ServiceNow Discovery: A High-Level Overview

    ServiceNow Discovery is a process that automatically identifies the devices on your network, and then updates the Configuration Management Database (CMDB) with the information it finds. It uses a series of probes and sensors to detect devices on ...

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Selva Arun by Mega Sage
  • 7126 Views
  • 3 replies
  • 5 helpfuls

PureStorage Flash Blade Discovery

We've been working on configuring FlashBlade discovery by following the documentation presented here:https://docs.servicenow.com/bundle/washingtondc-it-operations-management/page/product/service-mapping/concept/pure-storage-discovery.htmlWe've confir...

Gus1 by Tera Expert
  • 2534 Views
  • 7 replies
  • 7 helpfuls

Issue with Product Discovery in ACC-V

Hi All,I’m using the ACC-V tool for discovery, but I’ve noticed that while some products appear in the 'cmdb_sam_sw_install' table, they aren’t being populated in the 'samp_sw_usage' table. Has anyone encountered this issue before? Is there a known l...

satheeshnkl by Tera Contributor
  • 932 Views
  • 6 replies
  • 0 helpfuls

Discovery Schedule - SNMP Version field

When setting up a Discovery Schedule, is there any reason not to choose 'ALL' for 'Use SNMP version', so that you don't limit what you are discovering ?      Thanks !

Lisa O_Brien by Tera Contributor
  • 1317 Views
  • 7 replies
  • 1 helpfuls

AMB Disconnecting After Connecting Error

Hello Experts,  I have a MID Server that is still listed as 'up' but is repeatedly spawning the error 'AMB Disconnecting After Connecting'. I've already followed the proposed fixes in this post.   Can anyone shed some light on possible causes? Regard...

J Benson by Tera Contributor
  • 2981 Views
  • 4 replies
  • 3 helpfuls

Resolved! Mid Server issue- AMB client disconnected after connecting

Hi, We are seeing the AMB client disconnected after connecting issue in few Mid Servers, how to fix this issue. I have restarted the Mid Server by logging into the server but still issue is not resolved. 

Dhana1 by Tera Contributor
  • 1536 Views
  • 4 replies
  • 1 helpfuls

How do I prevent Discovery from using SSH for Firewalls?

I need to prevent Discovery from trying to login to Firewalls using SSH - because it creates annoying errors in the logs on the Firewalls.I tried using a Behavior in a new Discovery Schedule just for Firewalls - which worked - but then I need to edit...

Doug5 by Tera Contributor
  • 794 Views
  • 5 replies
  • 0 helpfuls