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11-14-2014 03:20 AM
Hey guys,
I have a UI button on my change form that for some reason needs clicking twice to progress. All the button does is change the phase, it requires the change ticket to be in a specific phase.
When I click the first time the phase state does not change, on the second click it does and moves to the next phase.
What is causing this?
Its hopefully the last "quirk" to get done before UAT testing.
Solved! Go to Solution.
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11-17-2014 08:20 AM
Hi all,
Thanks for the help on this one. It has ended up being a conflict with the work flow. We hid one of the fields if the change was internal and the workflow was waiting for an answer to continue. Whilst I had noticed that I was thrown by the fact a second click of the button changed the phase and state as required (but the workflow didnt continue) adding another If statement to the workflow asking if was an internal or external change did the trick.
Again, thanks for the help.
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11-14-2014 04:27 AM
Just to add I do have other UI actions that do the same type of action. This button is clicked once the implementation tab is complete, once done the next button is clicked when the Post implementation Review tab is complete. Both are the same in terms of setup with only the current.phase == begin different.
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11-14-2014 05:23 AM
Some of my buttons has the same problem ... this may be due to onsubmit client scripts that take time to perform the operation ... click the button and wait for sometime without clicking it twice...
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11-14-2014 06:39 AM
Heya,
that dosnt seem to be the problem. I think there maybe some conflict with the script within the UI action and the workflow which i will investigate. short of that being the problem i don't get why a second click works.
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11-14-2014 05:44 PM
OOB that field, Phase, changes when the category field changes. I don't see a choice called Implemented. Maybe that choice isn't setup correctly? Just guessing here but phase is linked to category.
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11-16-2014 07:09 PM
Hi Steve,
Do you have any UI Actions that actually work?
If so have you tried a insert and stay and then modify?
Regards.
Gareth
