Unable to change the default language at the Welcome Page (log in screen)

[ahammoud]

We have an instance with 2 language selections (English (en) and French(fr)).

The French language plug-in is activated and the langiage selection works fine for logged in users.

I am trying to change the default language selected at the Welcome Page (Log in screen) to be set to French by default instead of English.

Under System Properties > System Localization I have changed the "Default language for the system (two character values)" to "fr" (French).

I have made sure the Option

"Show the language select box on the login page to allow the user to specify the language they would like to be logged in with"

is checked.

I have checked both system properties:

- "glide.ui.login.language.select" is set to true with both categories listed under the property "i18n" for French and "UI"

- and "glide.sys.language" value is set to "fr"

But the log in page comes up with the Language menu set by default to "English" instead of "French".

Does anyone have an idea what`s causing this or how to fix it ?

[shuynh · Accepted solution]

What you are experiencing is reproducible out-of-box.   PRB631401 was opened by Support and noted this issue but the PRB has been closed noting no matter what language 'glide.sys.language' is set to, the Login page will always default to English on the login page.   This behavior is by design.

However, if you would the login page to default to a different language, other than English, set the 'Language' field within the Guest user [sys_user] (you may need to Configure the form to add the field as it's not displayed out-of-box):

Per Wiki Language Internationalization - ServiceNow Wiki, the language of the login page will be that of the "guest" User record. To use a different language on that page, change the Guest user's Language field value.

I tested and verified this does work as documented: