Hi Community,I need guidance on a scenario I came across.De-duplication tasks are being created for the Printer class, identifying duplicate CIs. Since the CI identifier is set to the Serial Number attribute, ideally no CIs with duplicate serial numb...
We are currently pointing our users to their Application Service records to create relationships to their dependent infrastructure (servers, databases, etc). When looking at the application server records in either the Service Operations Workspace o...
Hi everyone I have spent a few hours trying to get this to work i created my process classification for itunes the process looks correct but when i run a quick discovery something is not right please help Thank you
Good day All, Is the subject event taking place in Toronto this year? If yes, please provide the link so people can register. Thank you
Question 1) When using a Delimited Text Parsing Strategy, what delimiter andposition will parse 2014 from the string? 2014/02/07-17:49:36 A. Delimiter of space and position 1B. Delimiter of / and position 0C. Delimiter of / and position of 1D. Delimi...
Hello May I know if it's possible to do create service maps on applications hosted on Kubernetes without tag-based approach and also could someone please explain how we can map Kubernetes components like PODs and NODEs on a Service Map ?We currently ...
how to solve mid server on windows 10 requires minimum os windows server 2012 error plz check attached image
Hello all, I have encountered a problem while discovering printers in CMDB. Printers are not being discovered in the discovery schedule, whereas Quick Discovery finds and successfully discovers them. Can anyone help me understand this issue? Is there...
I am working with ACC-V (Agent Client Collector) to capture installed software usage and metering data. Having completed the prerequisites, I now need to install the OSQuery daemon for SAM basic metering and total usage on a test laptop (Linux and ma...
Hi Experts, I am trying to discover a storage device and I do see the classification is working as it is getting OID data. However, the device is not being created in the cmdb table. Error: Identification Engine: Discovery status is FAILURE, CI Type ...
HI team, I have a requirement to discover Aruba WAP. I assume to achieve this we would need to discover controller handling SNMP. Can anybody provide me with guidance on this. Any help is much appreciated.
We are attempting to configure event/alert management rules and actions for a particular monitoring tool. We have the events coming into ServiceNow and we have event rules being applied. On the associated alerts, we are seeing a behavior where an eve...
Name of the windows server is reflecting its IP address rather then the name of the CI, as checked same ip we are getting the correct name for the Virtual machine but the name is getting changed for the windows server .Cna someone help with the solut...
When I run Service Mapping, I receive an error with for entry point: Invalid identification engine payload of endpoint .
In Ask the Experts session - https://www.youtube.com/watch?v=ulwFn30wMrwat 23:00 min It is mentioned as - Use ACC-V for deeper insights, more granular data etc. Is that true?