Unable to install Agent Client Collector in OEL 6.10

NilanjanB
Tera Contributor

‎09-30-2024 04:31 AM

Dear Experts, 

 

Request your input on this. 

 

I am trying to install ACC using the Single Line command in OEL 6 OS. However, it is giving a systemctl command issue. Upon investigation, we found that the systemctl command is not compatible with the lower versions of Oracle Linux as it may use the services command to install the ACC package, However, documentation states the ACC supports higher versions of OEL which is 7 and above. 

 

By any chance, do someone has instructions to install ACC with lower version of OEL OS's. 

 

A quick help is appreciated. 

 

NilanjanB_1-1727695842490.png

 

Regards

Nilanjan

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Severin Launiau
Giga Guru

‎10-22-2024 09:42 PM

@NilanjanB: indeed, RHEL6-based OSes are not officially supported by ACC. If you want to do it by yourself, there are two challenges to overcome:

- start acc service via initscripts / upstart

- use the glibc version from RHEL7-based distros *or* use your own ruby interpreter instead of the one bundled with the agent. You can give a try by just removing the ruby interpreter from /usr/share/servicenow/ once the agent package is installed.

 

On a side note: given RHEL6 has been out of support for several years already, maybe it's not worth the effort if the team administering those systems can soon migrate over a newer OS version.

 

Séverin

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