Unable to locate the Remediate button on a Remediate Duplicate Tasks record

[praveenkshanmu]

Hello,

I am working on remediating duplicate CIs on my instance and was following the below steps:

1. Navigate to All > Configuration > Identification/Reconciliation > De-duplication Tasks.
2. Open the de-duplication task that you want to remediate.
3. On the task form, select Remediate.
4. In the Remediate dialog box, select either of the following options:

After opening the de-duplication task, I do not see the Remediate option on the task form. Do we need to configure a system property to see this ?

 

Thank you,

Praveen

[AJ-TechTrek · Accepted solution]

Hi @praveenkshanmu ,

Thats should not be the case, You just refresh the page , also check the Duplicate CI Remediator Properties, That will helps you.

Also you can check the UI Action for Remediate button.

Also if you are using through CMDB Workspace, there is a KB article which helps you, Refer below.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1383428

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0725128

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

Thanks

Ajay Kumar

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

ServiceNow Community Rising Star 2024

[AJ-TechTrek · Accepted solution]

Hi @praveenkshanmu ,

Thats should not be the case, You just refresh the page , also check the Duplicate CI Remediator Properties, That will helps you.

Also you can check the UI Action for Remediate button.

Also if you are using through CMDB Workspace, there is a KB article which helps you, Refer below.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1383428

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0725128

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

Thanks

Ajay Kumar

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

ServiceNow Community Rising Star 2024

[praveenkshanmu]

Hi Ajay,

Appreciate your response. It was the UI Action that was inactive. Thank you for the additional information on CMDB Workspace, it is very helpful.

[Selva Arun · Accepted solution]

Hi Praveen,

Ajay has already shared useful information; however, I wanted to share the UI action link. Please check the condition and also see if it is happening for all other tasks as well.

https://YourInstanceName.service-now.com/now/nav/ui/classic/params/target/sys_ui_action.do%3Fsys_id%3D31438f8337101200f212cc028e41f1bc

If you believe the solution provided has adequately addressed your query, could you please **mark it as 'Helpful'** and **'Accept it as a Solution'**? This will help other community members who might have the same question find the answer more easily.

Thank you for your consideration.