Unable to resolve payload error on Linux server "Failed Exploring CI Pattern"
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12-19-2023 08:19 PM
Error below in Linux server pattern.
Payload Processing >Identification Engine Paylood Sanitization
There is problem to build the Sanitized Payload. Identification Engine error:....
Navigate to 'Metadata Rules Editor'
if the failed CI type is include CI (e.g. Tomcat War) look for it in the 'Containment Rules' area.
if not found, a rule should be added.
Missing identifer entry ci type : cmdb_ci_lvm_pool_member.
Go to 'CI Identifiers' from the navigation pane and add the needed entries.
In payload no relations defined for dependent class [cmdb_ci_lvm_pool_member] that matches any containment/hosting rules:[cmdb_ci_storage_pool <- Members <- cmdb_ci_storage_pool_menber].
In the metakdata editor, there was no cmdb_ci_lvm_pool_member, so I would add it, but I don't know what to add.
Please let me know how to respond to similar errors, etc.
Thank you.
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12-19-2023 08:49 PM
Hello @hyama,
For similar kind of issue, please refer to the link below:
https://www.servicenow.com/community/itom-forum/how-to-solve-failed-exploring-ci-pattern-pattern-nam...
Mark my correct and helpful, if it is helpful and please hit the thumbs-up button to mark it as the correct solution.
Thanks & Regards,
Abbas Shaik
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12-25-2023 12:29 AM
Thank you for your reply.
The method you linked to did not solve the problem.
It was helpful as a way to deal with the problem.

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12-26-2023 12:51 AM
Similar error for different CI Class --Let See if this helps you.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0779936
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0868554
Regards
RP
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07-01-2024 12:00 AM
I am facing similar issue, any solution for this