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Upstream and Downstream relationships while using Service mapping

Nik Amy
Tera Contributor

Hi,

We are using Service mapping. Its creating lot number of upstream and downstream relationships on a CI.

Say, if I open a linux server it has got around 12 webspheres under downstream.

Its confusing users when they look at the form. They say only 1 such websphere should ideally appear.

How to avoid that.

6 REPLIES 6

I think you can right click on the CIs to see their traffic-based connections, and then you can get a choice to remove them or not.

Nik Amy
Tera Contributor

Hey Tom,

Those relationships which I am speaking about is on the CI form under the Related Items. I couldnt find any option to segregate those created from traffic based.