Hi, I am trying to discover the datacenters for AWS master account and i am getting the below error. But i am able to refresh the Sub accounts. Also i am not able to even validate the account from discovery schedules Identification sections in patter...
Hello, Some mongoDB instance running on a Linux server but those are not updating with a real time date. It means the server is update today and in most recent discovery I can see the status with today's date but the running mongoDB instance are only...
Hi all,Our team have setup the Cloud service account for AWS with https://docs.servicenow.com/bundle/washingtondc-it-operations-management/page/product/it-operations-management/task/aws-create-creds-cloud-mgt.html However our team are facing the issu...
Hello All, I have installed NMAP credential less discovery and it was successfully installed on the MID sever. But am always getting below error.What needs to do? Failed Exploring CI Pattern, Pattern name: Credentialless Discovery Network Device,...
Hi all!Do any of you know what is the purpose for the following tables? I was not able to find any documentation.Historical Licensable CI [sn_itom_licensing_itom_lu_historical_cis]UsageAnalytics Counts for Tables [usageanalytics_count]If you could pr...
Hi All,I am facing strange issue with discovery. A linux server with 3 dns names. Every time disovery runs it sets different CI name based on whatever dns name it finds first.Interestingly, host name is not changing and coming as correctly.For Ex.Lin...
We've found that Discovery of Viptela routers fails to return the serial number from the device. To remedy that I've created an extension to the Network Router pattern. My extension mirrors steps 5.5 → 5.8 from the existing identification section of ...
Hi Expert I have one user requirement to add "Live Chat" (see below screenshot) on RITM form so we can chat with any user through this chat. Can anyone share your experience here?
After running Discovery on new Linux Servers, the FQDN field is not being automatically filled in although it is possible to find the DNS and populate this information in the Host Name.Apparently this seems to happen with these new ICs in particular,...
Please see attached image, I have been troubleshooting a while and trying to figure out why the agents are still showing disconnected or down after upgrading instance to DC.
Which one is easier to learn with PDI and documentation for the most part?Which Certification is easy to attain in terms of cost?
Hi , The event type "HostAddedEvent" in vCenter Event Collector is generated when any host is added to the vCenter( Is this also generate event during migration ?) , We found that this event created a duplicate ESX server CI record even though we h...
Hi, I have created new express list with some conditions. Issue: I do not see the Group Alert in Express List. Is it the feature or some glitch?
Hello All,I have an issue where mid- server username is creating/updating a record in company (core_company) table. We dont want that record to be there. after deleting its getting created and updated and not sure from, where this record is loaded f...
Hello Dear, I need your help on Isilon Storage Discovery, After completion of Discovery I found every time CI Name got interchange on discovered device.It should populate like: isilon001-dus, and isilon001-fra Discovery -1 Discovery-2 #itom Thanks,...
