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Autopopulation of Assignment Group in Group Alert

Before, the assignment group is empty in a group alert upon creation. But now, we have seen that it is now being auto populated based on the assignment group information from its secondary alerts. May I know what mechanism or system properties has be...

sanche1 by • Tera Contributor
  • 487 Views
  • 1 replies
  • 0 helpfuls

Service Mapping HLD

I am working on Srvice mapping HLD for my project and i need guidance on this like where to start and which page to refer. If anyone would have suggestions , it would be really helpful for me as a beginer in this ar

Resolved! Which SN career journey is best to work with Ansible?

Hi, new to all. Wondering if someone know which ServiceNow career journey is best to work with Ansible AND which order is suggested?System admin? change adoption specialist? application developer? implementer? business process analyst?  technical pro...

Angela18 by • Tera Contributor
  • 1255 Views
  • 3 replies
  • 1 helpfuls

Scripted REST API - Control Use Of HTTP Proxy

When using a Scripted REST API, how can I control whether the REST call uses a HTTP Proxy at the MID Server? ExampleFor some of my MID Servers, I must use a HTTP Proxy to make a REST call.   curl --proxy http://10.0.0.1:8080 https://management.azure....

Tom Rausch by • Tera Guru
  • 1805 Views
  • 2 replies
  • 0 helpfuls

If credential affinity fails... What happens?

Hello, I have a question What happens if the credential affinity fails? For example, suppose you discover a device from IP 1.1.1.1.It has five credentials tied to an alias, and one of those credentials has an affinity created.If you change the userna...

Walter Ahn by • Tera Contributor
  • 598 Views
  • 1 replies
  • 0 helpfuls

Nutanix Discovery

I'm trying to set up Nutanix Discover as per below doc. https://docs.servicenow.com/bundle/washingtondc-it-operations-management/page/product/service-mapping/reference/nutanix-pattern.html While running discovery, i'm getting Prism element details bu...

Resolved! retain MID server IP address

Hi Team I need to re-install a MID server on a host as part of troubleshooting. Could someone please let me know if re-installation of MID server on same host, will change the IP address of the MID server? Best Regards,Nav 

_navin9898 by • Tera Expert
  • 1086 Views
  • 1 replies
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Multiple Cloud Service Accounts with same Account IDs

I have a requirement that needs to create multiple Cloud Service Account records with the same Account ID (Subscription ID in Azure) but different Discovery Credentials. Basic setup would be like below. Service Principal A (Account ID: XXXX) -> Crede...

motsuki17 by • Tera Guru
  • 751 Views
  • 1 replies
  • 1 helpfuls

Delegate approval

Hi When selecting a delegate to approve requests in ServiceNow, the delegated person's name should appear on the approval page instead of the original user's. will it be possible?

Community Alums by Community Alums •  
  • 2194 Views
  • 2 replies
  • 0 helpfuls

Need syntax for "matches regex"

Hello,I'm trying to filter a database reference using the "matches regex" criteria. I can't figure out how to get this feature to work. I've tried enclosing my regular expressions in single quotes, double quotes, forward slashes, and so on, but nothi...

dschaefer by • Mega Expert
  • 5995 Views
  • 7 replies
  • 2 helpfuls

Service Mapping: Discovering Services

Hi, We have configured Discovery for Service maps in our environment. During discovery, the Parent Application service map which has a child application service as a node in the map, it is also discovered again and again. [Child application is scanne...