I am looking for a best recommendation regarding sc_task.What is the Best practice for communicating with the customer?Add additional comments to the task or the ritm?Or would you add it to both?Also where is the best place to capture work notes? W...
I'm getting the following error when provisioning an Azure stack from a cloud catalog item, this worked previously so I'm confused what has changed. Failed to execute API - Failed with status code and message: 400: {"error":{"code":"MissingApiVersion...
Hi All, How can I check how many discovery methods are being used for a particular CI class. For instance, I see a windows server CI is created by SG-SCCM and the same CI also gets updated via ServiceNow discovery and vice-versa. There is nothing me...
Hi All, I have to work on upcoming project which is related to event management. Before step into the project i just want to practice the event management related items in my pdi .Please provide your suggestions and steps , how can i install the Eve...
@Daniela @Nikita @Caelan @Darius @janetHi, I've made the changes to the service operation workspace using related script include from sys_ux_client_script_include and added two widgets in that SOW overview.The widgets were successfully added in the S...
When I run my Discovery Schedule it give us error could not redirect to Discovery status. when I run quick discovery It will redirect to discovery status but discovery is stuck in started state and it does not move to other phase like classification ...
Hi Team,We have applied IRE on transform map with onBefore transform map script, but while loading the data we are getting below message which says "Row transform ignored by onBefore script" and state is ignore but when i checked the target table, th...
As part of ServiceNow's Software Asset Management (SAM) documentation, integration with Azure AD and Okta allows you to capture software usage data for all connected SSO applications. ServiceNow SAM SSO Integration Documentation Client Scenario: My c...
why the Business Applications are downstream of a Business Service. To support CSDM framework, it should be upstream at minimum. Should the downstream entry be a Business or Application Service?
In the attached, ServiceNow has not been recorded as discovering any CIs within the AWS or GCP spaces.
Hi All, Can you help me to know the how to ONTAPI configure for NetApp and Pure Storage to run the discovery using ONTAPI on HTTPS. The ONTAPI for both NetApp and Pure Storage should runs on HTTPS and not SSH. We have REST-API credentials in ServiceN...
What’s the correct type of relationship to form between 2 services where one is providing authentication to another one? Overview : One configuration item is providing authentication to another configuration itemExplanation : CMDB support group has m...
Hi All, Can you help me to know the ONTAPI configuration and run the discovery using ONTAPI. The ONTAPI for both NetApp and Pure Storage should runs on HTTPS and not SSH. We have REST-API credentials in ServiceNow for NetApp and Pure Storage:Storage...
Hello, This is a very long post however is filled with a significant level of detail to aid in finding a solution. We are in the process of setting up our ServiceNow Instance to connect to an On-Prem Ansible Tower Instance to aid us in automation wit...
Good Folks, I am looking help to understand how to configure ACC agents running on Host to connect to a Primary and secondary cluster of Mid servers in a failover mode or load balancing mode.