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Validate action continues to spin indefinitely

AvinashU
Tera Contributor

3 weeks ago

The MID Server is up and communicating successfully with the ServiceNow instance. Heartbeats are working, ECC Queue messages are processed, and system commands (restartService, grabLog, grabSettings, load_ip_access) are executing successfully. However, the  Validate action continues to spin indefinitely. Could you please check the ServiceNow instance logs and the validation transaction to determine why the validation is not completing.

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3 REPLIES 3

Pratiksha
Mega Sage

3 weeks ago

1) Restart the MID server.

2)Check the agent logs

 

Regards,

Pratiksha

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AvinashU
Tera Contributor
In response to Pratiksha

3 weeks ago

checked both bad luck

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Pratiksha
Mega Sage
In response to AvinashU

3 weeks ago

In agent logs you should see what is causing this. Some time re-key also helps.  

 

Regards, 

Pratiksha

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