VCenter appliance 7.0.3 Discovery in ServiceNow

[Hanumant Madan1]

Hello Everyone,

We are trying to discover VCenter appliance in ServiceNow, version:  Version:7.0.3.

VMWare admin has added the desired user in VCenter with read-only, license-admin role.

We are able to see that during the discovery "cmdb_ci_vcenter" is getting updated

CIs are being updated in : cmdb_ci_vcenter > with VCenter record.

appliances CIs are being updated in : cmdb_ci_vmware_instance   > However no Serial number and manufacturer is being discovered.

We are not able to see any entry updated under cmdb_esxi server as such or any server table considering this is an appliance.

We are getting below warnings in the logs:

Cannot connect, status is SSH_PROTOCOL_FAILURE. Received server DISCONNECT message: DISCONNECT: code: 2, reason: Protocol error, description: Too many authentication failures

Couldn't find disk for datastore UMSNHGR1_VMS_DataCluster_001 extentnaa.60060160f0a53f00c7c314a6edd9e511

Probe skipped due to failure of previous probe attempt

Is there any way to understand if discovery is bringing all the expected results or we are stuck somewhere?

Regards,

Hanumant

[Rahul Priyadars]

You can refer this Service Now KB to BaseLine your Vcenter Discovery.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0813327

Regards

RP

[Hanumant Madan1]

Thanks Rahul, have referred that, but that does not have any details about VCenter appliance discovery.

We have discovered ESXi via VCenter but these are some appliances like NSX Edge Server 02, NSX Manager 01.   they have been populated by discovery as vm instance, but since vcenter team saying these are Linux OS but since it is "vmware photon os" they cannot also add user to it to directly discover them.

Regards,

Hanumant

[jack33]

did you find any solution,facing same issue