Versionone Integration

adamrauh
Kilo Expert

‎09-26-2014 11:10 AM

Has anyone done any Servicenow integration w/ VersionOne?  

 

We use Servicenow for our ITSM system, but VersionOne for our Agile project/sprint planning, so much of the work we need our Engineering team to do resides in V1 tickets.   Looking for ways the two can talk back and forth more seamlessly w/o scripting a bunch.

 

I know Tasktop has an integration but have never used it.   SnapLogic looked appealing as well but I don't think they have a V1 snapin.

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ericpetty
Tera Contributor

‎10-31-2017 08:21 AM

It appears Version One suggests using ALM (their 'orchestration' tool) to set it up. Per the datasheet from them:


https://www.versionone.com/wp-content/uploads/2015/08/VersionOne_Integrations_Datasheet.pdf



(old thread I know but maybe some of the other people need it answered still)


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Joe Smith2
Giga Contributor

‎10-11-2018 03:54 AM

VersionOne’s integration with ServiceNow helps the customer service and development teams communicate efficiently, in real time. This, in turn, helps resolve the customer issues faster. The use case below might resonate with your needs:

  • The support team receives a ticket in ServiceNow from the customer stating, “Encrypted files not going from my e-mail box”.
  • The customer service representative identifies this as ‘problem’.
  • The problem synchronizes to VersionOne as a ‘bug’.
  • The development team analyzes the ‘bug’ and, as the resolution, shares a .exe file as an attachment, and asks the customer to run it.
  • The development team also leaves a comment for the customer specifying steps to run the file.
  • The customer runs the file and the encryption issues gets resolved. The customer confirms that the issue is now resolved.
  • The development team changes the status of the ‘bug’ to ‘closed’. The change also reflects in ServiceNow, and the status of ‘problem’ changes to ‘resolved’.

If the use case above is the kind of flow that you are looking for, you should try out OpsHub Integration Manager, an out-of-box integration solution that has the capability to integrate VersionOne with ServiceNow and many other tools. Check out the details here: https://www.opshub.com/versionone-integration/versionone-servicenow-integration/

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