Viptela (Cisco) Routers can not have serial number found by discovery

[ptishberg]

When we run the discovery probe, the viptela routers all return with CI's missing their serial numbers. 

We know they exist but is there a specific Serial number "type" we should use in the probe?

Or has anyone figured out how to have them automatically found through discovery?

I know that Cisco has not responded (to my knowledge) that this issue exists or that they can provide either an answer or a workaround for this critical attribute being automatically discovered .

Any thoughts,,comments, or ideally a successful solution to this problem are warmly welcomed.

Thanks, Phil

[Ashutosh Munot1]

Hi,

What you use for discovery probe or patterns?

If pattern then check Network Switch pattern. Which use SNMP-identify step i.e. 5 number to fetch serial numbers.

Thanks,
Ashutosh

[Arun90]

Hi,

Can you share your inputs how viptela discovery was done. We are trying to discovery them via IP and get no MIB match. ServiceNow are  not clear with the explanation how to sort the MIB match issue.

We have loaded the MIB files for Viptela and still same issue.

Thanks

[Rawel]

Serial numbers for Viptela (Cisco) Routers is stored in a different OID i.e. .1.3.6.1.4.1.41916.3.1.1.1.5.1.0

You just need to simply add 4 steps in the pattern under SNMP Identify (similar to the existing "Get Cisco chassis serial number".

I added it below "Get another Cisco chassis serial number" with above mentioned oid and it worked.

[Alex Wohl]

nevermind I looked in wrong place.. 😞

[niagarwal]

Hi @Alex Wohl  - Curious to know if you were able to make it work ?