Virtual Citrix Netscaler discovery

[RolandW1]

We have a lot of citrix netscalers for which some of them are virtual appliances and some are physical.

The physical netscalers are discovered correctly but the virtual netscalers are not because virtual netscalers have the same serial number. This results in 1 ci which have the different configurations "merged" instead of the 30 citrix netscalers which should have been created.

Did somebody came across the same problem and/or how can i fix this in Jakarta?

Thank you,

Roland

[mb_uk]

Hi RowlandW - did you make any progress with this? I'm seeing the same issue.

Thanks

Mark

[RolandW1]

Hi mb_uk,

Unfortunately not. We created a ticket in Hi and eventually an enhancement request was created (FTASK30074) but is under consideration for over a year now. No progress whatsoever.

They did make a suggestion to maybe make a SSH probe which also fetches the mac address and make it unique. But I personally find this a defect and not an enhancement request because it is not documented that this doesn't work for virtual netscalers. This should work OOTB.

Maybe you can create a ticket too and refer to FTASK30074. If I am the only customer there will be no priority.

I am now creating a probe for discovery of windows certificates which roughly works now and after that I want to check this issue again and try to create my own probe/sensor if SN is not fixing this. They did not respond to my question about the status.

Regards,

Roland

[mb_uk]

Thanks for the quick reply! I'll raise a HI ticket like you suggest. Hopefully we'll see a fix come through in the future.

Thanks

Mark

[Michael Skov2 · Accepted solution]

Hi

I had this issue before. You simply need to change the identifier for Citrix Netscalers in the CI Class Manager, do the unique key isnt serialnumber. I believe i used name and ip address instead.