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‎06-07-2018 04:57 AM
We have a lot of citrix netscalers for which some of them are virtual appliances and some are physical.
The physical netscalers are discovered correctly but the virtual netscalers are not because virtual netscalers have the same serial number. This results in 1 ci which have the different configurations "merged" instead of the 30 citrix netscalers which should have been created.
Did somebody came across the same problem and/or how can i fix this in Jakarta?
Thank you,
Roland
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‎07-04-2018 11:52 PM
Hi
I had this issue before. You simply need to change the identifier for Citrix Netscalers in the CI Class Manager, do the unique key isnt serialnumber. I believe i used name and ip address instead.
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‎07-12-2018 06:59 AM
Servicenow has provided the same answer as Michael & Dewin more or less.
Servicenow is targeting an enhancement of the Identification Rule Engine to Madrid to accommodate it in a generic way to fix this.
Thanks,
Roland
