Walk-up role problem

[yasserbouat]

Hello dears,

In order to access the walk-up, in my PDI : I must have the role : "sn_walkup.walkup_login " , so I edited the roles of the admin user and I added the role to its roles and retest the access to the instance's url /walkup but it fails : does any one know how to solve this permissions issue ?

Thanks,

[J Siva · Accepted solution]

Hi @yasserbouat 
As outlined in the ServiceNow Walkup Guided Setup, a separate Walkup user account must be created with the "sn_walkup.walkup_login" role. By default, this user is also assigned the "snc_external" role to comply with portal security access standards.
Each PDI comes with a default Walkup user account named "Walkup User." To access the Walkup portal, impersonate this user, and you should be able to log in.

If you wish to book an online appointment, use the following URL:

https://<instance-id>.service-now.com/sp?id=walkup_online_checkin

Regards,
Siva

[yasserbouat]

Thanks @J Siva , instead of using the url https://<instance-id>.service-now.com/walkup, I used https://<instance-id>.service-now.com/sp?id=walkup_online_checkin   for my use case and it works , all users will be redirected to the walkup page without needs to has the role "sn_walkup.walkup_login"

[J Siva]

@yasserbouat I'm glad it's helpful.