What is Difference between Technical Service and A Business Service?, What is Difference between Technical Service and A Business Service?

[VaranAwesomenow]

In Service Mapping, we have following modules, what is the difference between Business Service and Technical Service.

[VivekSattanatha]

Usually, Technical services are the ones that IT operations team supports. Some examples are your AD, Exchange, Antivirus software, SCCM, Storage, Network(Routers, Switches), etc.

Business Services are basically your in-house applications or some tool that helps your business. Here are examples (ServiceNow, Sharepoint, Peoplesoft, Salesforce etc)

Regards,

Vivek

[chris_tessier]

From the docs site:

Discovered business services:

Business service that is a definition of interrelated CIs from the CMDB. The discovered service, from Service Mapping, includes a business service map with mapping relationships. It also includes an impact tree to show outage severity, active or related alerts, and CI properties. Business service information is discovered by Service Mapping. The mapping information appears on dashboards, the Alerts list, and the Events list.

Manual services:

Manual service that is a business service that you manually create by selecting CIs to include in the service. Manual service information appears on dashboards with drill-down capability to a map view.

Technical services:

Technical service that is a dynamic grouping of CIs, based on some common criteria. For example, you can create a technical service based on location for all web servers or all Oracle databases in Boston.

Alert groups:

Alert groups, not to be confused with automated alert groups in Service Analytics, show sets of alerts for ease of maintenance.

See below for additional details:

Understanding Event Management